25+ VoIP Statistics 2022 - Market Share, Growth, Adaptation and Trends

25+ VoIP Statistics 2022 – Market Share, Growth, Adaptation and Trends


VoIP Statistics: The modern enterprise panorama requires a world strategy to connecting with customers and associates. VoIP software program or Voice over Web Protocol has confirmed to be a extra sensible selection for a lot of trades. It gained extra reputation within the Nineteen Nineties. For a lot of companies, it is more cost effective and does not incur extra prices aside from VoIP providers and Web entry. There was a speedy enlargement of the Voice over Web Protocol market over the previous few years. Right here we’ll focus on some important VoIP statistics and knowledge to know how massively VoIP has grown through the years.

Key VoIP Stats (Editor’s Selection)

  • Companies can save 90 % of their funds allotted to communication on worldwide calls utilizing VoIP providers.
  • The scale of the VoIP market is anticipated to achieve $102.5 billion by 2026 worldwide.
  • In 2022, the dimensions of the VoIP market in the US was round $17 billion.
  • The worth of cell VoIP is anticipated to achieve $145.76 billion in two years.
  • VoIP and Cloud Communication elevated by 24.9% in 2020.
  • Round 82 % of corporations have skilled value financial savings after migrating to Cloud Communication.
  • North America has roughly 40 % of VoIP market share worldwide.
  • Clients can save on common 50 % of their VoIP communication bills.
  • VoIP prices are solely anticipated to extend by 3% by 2024.
  • In accordance with VoIP statistics, virtually 3 billions individuals used cell VoIP.
  • Android OS is anticipated to overcome the cell VoIP market by 2024 with greater than $90 billion In revenue.
  • VoIP statistics for 2021 point out that cloud telecommunications are rising at a price of CAGR of 19.9%.

VoIP Market Progress and Adaptation Statistics

#1. VoIP Providers Market to Attain $194.5 Billion by 2024

In accordance with a research, the expansion of VoIP is predicated on low upkeep necessities and low set up prices. Many corporations are choosing the VoIP panorama to achieve entry to providers that provide simplified migration.

#2. The hosted PBX market may even attain a worth of $9.5 billion by 2023

The usage of hosted PBX providers can also be anticipated to extend considerably with the VoIP market. The expansion of the PBX market displays a rise in CAGR of 14.9%.

#3. North America accounts for 40% of the VoIP market share

The worldwide VoIP name market is anticipated to amass 50% of the market share by 2025. Whereas mounted VoIP is anticipated to carry 55% of the market share.

#4. World VoIP Market Measurement is Anticipated to Attain $102.5 Billion by 2026

It displays a CAGR progress of three.8%.
VoIP market size
(Supply: Researchandmarket.com)

#5. The worth of the cell VoIP market is anticipated to achieve $145.76 billion in 2024

If the worth of the cell VoIP market reaches $145.76 billion, it’s going to mirror a CAGR progress of 20% from 2016 to 2024.

#6. After the US, Japan and France maintain the best VoIP market shares

Japan and France have 28 million and 21 million VoIP customers respectively. Nevertheless, nations within the Asia-Pacific area and India may even have a big VoIP person base.

#seven. Almost 60% of smartphone customers go to Google to discover a work quantity and dial it straight

If smartphone customers have entry to VoIP service, they will instantly dial the company listing; they do not want some other service.

#8. Android OS is anticipated to dominate the VoIP market

If VoIP adaptation continues to develop at an identical price, it’s predicted to generate over $90
billion {dollars} in income over the following 4 years.

#9. Companies can save 75% of funds on communication prices with VoIP providers

Putting in a VoIP system may end up in large financial savings, which is why many companies are desperate to undertake this instrument.

#ten. VoIP and cloud communication elevated by 24.9% in 2020

There was speedy progress in all varieties of unified communication and collaboration instruments through the pandemic. VoIP trade income additionally elevated by 24.9% over the identical interval.

#11. 82% of corporations skilled value financial savings after implementing cloud communication

A report from Microsoft confirmed that 82% of corporations skilled value financial savings after switching to cloud communication.

#12. 94% of small companies reported higher safety outcomes by shifting to cloud communication

Almost 59% of small companies stated that they had gained in productiveness by implementing cloud communication.
The benefits stack up
(Supply: Findstrack.com)

#13. Telecom cloud market rising at a CAGR of 19.9%

The telecommunications cloud market was estimated at $25.33 billion in 2020. Nevertheless, it’s anticipated to achieve $74.36 billion by 2026.
Telecom cloud market size
(Supply: Findstrack.com)

#14. About 1 worker in 3 is appointed in distant corporations

In accordance with a survey, virtually 30% of respondents are employed in distant corporations. 15% of respondents stated they work for corporations that permit them to do business from home when wanted. 43% of respondents stated a part of their job is full-time remotely.

#15. Almost 67% of staff say it’s extra handy to handle telephone calls with VoIP programs

Most staff discover it higher to make use of VoIP programs whereas dealing with telephone calls within the office. Round 63% of individuals stated there had additionally been an enchancment in messaging.

VoIP Developments and Profit Statistics

#16. Small companies can save a mean of 32 minutes per day on calls through the use of VoIP providers

Whereas companies are switching to VoIP for value financial savings, they will additionally rack up 32 minutes a day on calls on common.

#17. VoIP service prices are anticipated to extend by simply 3% by 2024

A report signifies that the probabilities of a rise in the price of VoIP providers are very low. It’s estimated that it’s going to solely enhance by 3% over the following two years.
VoIP Services Cost Forecast
(Supply: Findstrack.com)

#18. Small companies can save over 90% on all communication prices

An evaluation of quite a few research has proven that small companies can save over 90% on worldwide calls and different communication bills by putting in VoIP programs.

#19. Almost 86% of customers anticipate calls to stream seamlessly between channels

VoIP and cloud instruments have the power to ship enhanced customer support expertise. VoIP is significant for every kind of omnichannel communications.

#20. Conferences and video are actually an integral a part of VoIP providers

With VoIP, companies can switch different varieties of content material over the Web, corresponding to video content material.

#21. About 87% of individuals use cellphones within the office to speak

As an increasing number of staff rely on smartphones to keep in touch with customers and different employees, the rise in the usage of VoIP in smartphones is inevitable.

#22. Synthetic intelligence might be concerned in roughly 95% of buyer interactions by 2025

In accordance with VoIP statistics, synthetic intelligence (AI) will drive roughly 95% of buyer communications by 2025. Companies should be ready for the emergence of AI in VoIP and different unified communication instruments .

(Supply: Medium.com)

#23. Almost 85% of Fortune 500 corporations use AI to safe their VoIP strains

These main corporations use anti-fraud AI instruments to offer a safer setting for his or her customers.

#24. UCaaS market dimension is anticipated to achieve $69.93 billion over the following six years

VoIP is a type of highly effective cutting-edge applied sciences that’s taking part in a serious position within the rise of Unified Communication as a Service. (UCaaS).

#25. 61% of retailers have stopped their normal phone strains

In accordance with a survey, round 61% of CEOs surveyed have switched to VoIP providers and reduce their common telephone connections.


The VoIP statistics talked about right here present that it’s time for companies to modify from conventional telephone calls to VoIP calls. VoIP has grow to be a necessary a part of fashionable communication necessities. Enterprise homeowners can reap actual and measurable advantages from putting in VoIP programs of their enterprise.

VoIP, also referred to as Voice over Web Protocol, is a system or instrument that enables Web-connected units to make or obtain telephone calls via Web entry.

The cloud is software program that may be put in on a server positioned wherever on this planet and which customers can entry from wherever on this planet through the Web.

Is the standard of VoIP calls higher than conventional telephone calls?

The standard of VoIP calls is healthier or equal to conventional phone calls. Nevertheless, the Web connectivity of customers performs a significant position within the high quality of VoIP calls.

Can customers use a pc whereas utilizing a VoIP telephone?

Customers can use their computer systems and VoIP telephones concurrently.

Does VoIP work with out the Web?

VoIP can’t work with out Web entry.

Pramod Pavar

Pramod Pavar

Pramod is an entrepreneur and has a background in each expertise, net improvement and digital advertising. Early in his profession, Pramod labored with varied market analysis businesses. These ranged from small start-ups to giant on-line advertising businesses. This gave him the chance to attach with large-scale companies around the globe. He has over 10 years of expertise in market analysis and digital advertising.

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