Cloud5 Communications Launches New AI-Based Virtual Guest Services Solution

ALICE by Actabl Completes Two-Way Integration with Maestro Property Management System

Tampa, FloridaActive, the {industry}’s first and solely built-in resort operations, enterprise intelligence and workforce administration resolution, has efficiently accomplished a brand new two-way integration between its industry-leading ALICE operations administration platform sector, and the Maestro property administration system (PMS). The popular browser-based, on-premises PMS resolution for impartial motels, luxurious resorts, convention facilities, trip leases and multi-property teams, Maestro’s seamless communication with the ALICE platform gives a number of operational advantages to hoteliers. This consists of eliminating information gaps between methods that would probably result in inaccurate buyer info, poor response occasions, and missed income alternatives.

Source: Actables

Maestro’s latest API, the Bi-Directional Interface greatly improves the accuracy and consistency of data used by both systems to ensure greater efficiency in overall hotel operations. The system automatically resynchronizes the last housekeeping status for single or multiple rooms from Maestro to ALICE to avoid data discrepancies. It also resynchronizes up to 7 days of reservations from Maestro to ensure high quality reservation data and maintain consistency across systems. ALICE users have the ability to set up alerts for bookings and incoming guest updates to detect any potential outages.

“We are excited to be able to offer our hotel customers using the ALICE platform this seamless integration with the popular Maestro MPS”, mentioned Summer season Guan, Director of Product Integration, ALICE by Actabl. “As one of many {industry} leaders in complete property operations and administration options, Maestro shares our mission to create property- and enterprise-level information options that maximize operational effectivity. administration and resort employees, whereas supporting customer support and satisfaction.”

The brand new integration supplies real-time supply of Maestro reservation info to the ALICE platform each time reservations are created, modified or canceled, to make sure that resort employees have probably the most up-to-date info on reservations. prospects and reservations. Visitor arrival statuses corresponding to check-in, check-out and room change occasions are additionally transmitted in actual time to ALICE. Housekeeping standing information is shared and synchronized between methods with two-way performance, offering entrance desk and housekeeping employees with the newest updates on room availability for early check-ins with out having to want guide enter.

“In immediately’s demanding journey surroundings, instantaneous communication and fast entry to info are important to maintain resort operations and companies working easily.” mentioned Warren Dehan, president of Maestro. “We’re all the time seeking to accomplice with like-minded organizations that may complement the capabilities of our options to attain these targets. Our new integration with Actabl will assist get rid of lots of the challenges the {industry} faces in shortly speaking info and updates to varied actual property groups. We sit up for additional increasing our collaboration with Actabl as we attempt to supply hospitality professionals added worth in working a wiser, extra responsive and extra worthwhile enterprise.

For extra info on the complete suite of resort expertise options from ALICE or Actabl, please go to

About ALICE by Actabl

ALICE by Actabl is the main all-in-one resort operations platform that empowers resort employees to do their most impactful work. Activity administration, real-time communication, and operational analytics cut back the complexity and chaos of resort operations, offering the transparency and adaptability wanted to function effectively. Based in 2013, ALICE by Actabl works with greater than 2,500 motels and tens of 1000’s of resort workers throughout many main world manufacturers, together with Hilton Lodges & Resorts, Graduate Lodges and Grupo Posadas. ALICE received 7 HotelTechAwards in 2022: Winner of Greatest Concierge Software program and Greatest Housekeeping Software program; finalist for its visitor messaging, upkeep and employees collaboration instruments; High 10 Folks’s Selection; and High 10 Greatest Locations to Work in Lodge Expertise for the fifth consecutive yr.

About Actabl

With a complete suite of industry-leading expertise options designed to satisfy the evolving wants of the worldwide hospitality {industry}, Actabl supplies all of the insights and insights immediately’s hoteliers want to enhance operational effectivity, improve the expertise buyer and enhance profitability on the particular person, crew, possession and company ranges. Bringing collectively probably the most highly effective and confirmed manufacturers within the {industry}, Actabl’s built-in resolution consists of ProfitSword’s AI-powered enterprise intelligence expertise, the great workforce optimization system of ‘Lodge Effectiveness designed for motels and resort administration corporations, ALICE resort operations administration platform and superior asset administration from Transcendent. With a worldwide crew of over 250 workers with over 1,000 years of mixed hospitality expertise, Actabl serves the expertise wants of over 10,000 properties in hospitality markets world wide. To study extra, please go to

About Maestro

Maestro is the popular browser-based cloud and on-premises PMS resolution for impartial motels, luxurious resorts, convention facilities, trip leases and multi-property teams. Maestro’s PCI-certified and EMV-compliant enterprise system gives a full internet browser (or Home windows) model with over 20 built-in modules on a single database, together with cellular and contactless apps to assist a journey digitized shopper in addition to employees operations. Maestro’s refined options allow operators to extend profitability, drive direct bookings, centralize operations and have interaction prospects with a customized expertise from reserving to departure and all the pieces in between. For greater than 40 years, Maestro’s Diamond Plus service has offered unmatched assist and training companies in North America, 24 hours a day, 7 days per week, to maintain resort teams productive and aggressive. Click on on here for extra details about Maestro.

Andrea Mane

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