As Microsoft and Zoom gain UCaaS market share, BYOC strengthens

As Microsoft and Zoom gain UCaaS market share, BYOC strengthens

RENO, Nev., September 27, 2022 /PRNewswire/ — New second-quarter information from Synergy Analysis Group exhibits that Microsoft and Zoom proceed to develop their share of the UCaaS market. Whereas the UCaaS subscriber base within the second quarter elevated by 20% over final 12 months, Microsoft and Zoom elevated by 40%. They each maintain market shares of round 10%, in comparison with 2019, when Microsoft was only a minor participant and Zoom first launched a service. In the meantime, market chief RingCentral’s subscriber base grew 24% within the second quarter, serving to it preserve a market share of round 21%. Of the opposite main distributors, 8×8, Cisco, and LogMeIn all elevated their subscriber numbers, however noticed their market shares stay comparatively flat. Additional down the market share rating, Dialpad was probably the most notable vendor with a progress price effectively above the general market progress price.

The overall variety of UCaaS subscribers now exceeds 21 million, having doubled for the reason that finish of 2019. The worldwide market continues to be dominated by the USA, which accounts for almost three quarters of all UCaaS subscribers. Whereas progress is robust in all areas, market improvement remains to be in its infancy in most different international locations, with the UK and Germany being by far the biggest markets exterior of the USA.

“Throughout all segments, the Covid pandemic has helped speed up the transition from on-premises PBX to UCaaS. This has given specialist UCaaS distributors an enormous enhance, with RingCentral robust throughout the board, whereas Microsoft is doing significantly effectively within the center market, and Zoom is the principle challenger in giant enterprises,” stated Jeremy Duke, founder and chief analyst of Synergy Analysis Group. “Because the UCaaS growth continues, an attention-grabbing current improvement has been the rise of so-called BYOC (Carry Your Personal Service) options. BYOC UCaaS permits enterprises to make use of their present UCaaS or hosted PBX investments inside of a collaboration platform, with out the necessity to tear out and exchange what’s at the moment deployed.We anticipate robust progress for UCaaS and BYOC UCaaS over the following 5 years.

In regards to the Synergy Analysis Group

Synergy supplies quarterly market monitoring and segmentation information on IT and cloud-related markets, together with vendor income by phase and area. Market shares and forecasts are offered through Synergy’s on-line SIA™ database, which permits easy accessibility to complicated datasets. Synergy’s Aggressive Matrix™ and CustomView™ take this analysis functionality one step additional, permitting our shoppers to obtain ongoing quantitative market analysis that matches their inside and government view of the market segments by which they compete.

Synergy Research Group helps advertising and marketing and strategic decision-makers world wide by its syndicated market analysis packages and personalised consulting tasks. For almost 20 years, Synergy has been a trusted supply for quantitative analysis and market intelligence.

To talk with an analyst or to study extra about accessing Synergy market information, please contact Heather Gallo @[email protected] or at 775-785-3113.

SOURCE Synergy Analysis Group

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