Brooklyn hospitals decried for their silence on a cyber incident

Brooklyn hospitals decried for their silence on a cyber incident

Fraud and cybercrime management
Incident and Breach Response

Brooklyn healthcare system Three hospital programs affected by November 19 hack

Interfaith Medical Center is one of three hospitals in One Brooklyn Health System affected by a recent cyber incident. (Image: One Brooklyn Health System website)

Patients and neighboring doctors are frustrated by a lack of transparency from a trio of Brooklyn safety net hospitals involved in an ongoing cyber incident affecting electronic health records, patient portals and other systems.

See also: Live Webinar | How to Achieve Your Zero Trust Goals with Advanced Endpoint Strategies

Some programs at One Brooklyn Well being System’s three hospitals — Interfaith Medical Middle, Brookdale Hospital Medical Middle and Kingsbrook Jewish Medical Middle — went offline Nov. 19 following an incident about which little is publicly identified.

Sources inform Data Safety Media Group that the group has been quiet with different space hospitals over the reason for the outage, which is believed to contain Ransomware.

A Brooklyn CEO, LaRay Brown, stated in a press release Wednesday that the cybersecurity incident precipitated a community disruption and that “instantly upon studying of the incident, we took sure programs offline to comprise the disruption.”

“Our groups had been profitable in restoring entry to sure scientific purposes, together with restricted entry to digital medical data and different crucial programs for a big variety of our crew members. Affected person care has not affected on account of this incident,” Brown stated. .

An worker of One Brooklyn Well being System advised Data Safety Media Group that the incident precipitated hospital telephone programs to randomly name the telephone numbers of sufferers and emergency contacts to broadly inform them that the group was doing confronted with a “community outage”, however that the appointments had not been canceled.

In a follow-up e mail despatched after this story was printed, Brown tells ISMG that these calls weren’t flukes. “The robocalls had been intentional calls organized by One Brooklyn Well being to maintain our sufferers — present and former — knowledgeable and to allow them to know that we proceed to be accessible for outpatient providers,” she says.*

The New York Submit reported tuesday that hospitals are sending sufferers to different amenities however that One Brooklyn has not notified New York Hearth Division ambulance providers to cease delivering emergency instances.

The hospital system’s lack of transparency has pissed off leaders of different hospitals within the area, who’re experiencing a sudden inflow of sufferers and worry they might fall into the identical unexplained assault, a medical system cybersecurity official advised ISMG. from New York on situation of anonymity.

Brown tells ISMG in his follow-up e mail that “a small proportion of ER affected person transfers which have occurred since November 19 are because of the laptop incident.”

The impact of ransomware and associated cyber incidents involving healthcare organizations can final for weeks and even months.

Services hit by October ransomware assault on Chicago-based hospital chain CommonSpirit had been nonetheless experiencing IT outages for greater than a month after the incident was detected (see: CommonSpirit Systems still offline one month after attack).

Axel Wirth, chief safety strategist at safety agency MedCrypt, says one of many key classes that many healthcare entities have painfully discovered in recent times is that they can not assume {that a} cybersecurity occasion might be restricted to a managed atmosphere – ​​be it a single system, division or hospital.

“We now have to contemplate – and plan and to prepare for – influence on a number of scientific providers, a number of departments and even on regional hospitals. That is true for the technical facet of the safety occasion in addition to the influence of adjusting care supply,” he says.

The dearth of transparency hurts

Errol Weiss, chief safety officer on the Well being Data Sharing and Evaluation Middle, says healthcare organizations’ lack of transparency about ransomware incidents is a typical downside.

“Regardless of being members of an ISAC, we nonetheless see organizations reluctant to share particulars of an assault when they’re the sufferer of a cyber incident,” he says.

Senior leaders in these organizations could not belief the anonymity and belief constructed into information-sharing processes and will fear about further publicity and unfavourable reputational influence from unauthorized disclosures. , he stated.

“Given our extremely litigious society, inner counsel for the affected group can also suggest in opposition to disclosure exterior of the corporate, because it might probably be used in opposition to the corporate in future litigation,” he stated.

Many organizations don’t notice that they’ve legal responsibility protections involving the sharing of cyber info underneath the Cybersecurity Information Sharing Act 2015, he says. “We simply want authorities and society to create a tradition that rewards sharing and does not punish the sufferer.”

Weiss says that when H-ISAC learns of an incident affecting member and non-member organizations, it provides them technical help and asks them to share particulars of the incident.

“Organizations can securely share by way of Well being-ISAC’s Menace Intelligence Portal,” he stated. They will share anonymously and ask Well being-ISAC to share past the middle if they need, together with different ISACs and US authorities organizations.

“Assault methods and the insights derived from them are extraordinarily helpful in defending company networks,” he says.

*Up to date November 30, 2022 22:16 UTC: Provides further commentary from One Brooklyn Well being

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