Bulk Call Generation for Load Testing Call Centers

/EIN News/ — GAITHERSBURG, Md., Nov. 02, 2022 (GLOBE NEWSWIRE) — GL Communications Inc., a worldwide chief in telecommunications check and measurement options, spoke to the press about its options for testing the decision heart performance by mechanically producing a whole lot of calls from a lab surroundings or through the general public switched phone community (PSTN). GL Bulk Call Generation for Load Testing Call Centers can check Interactive Voice Response (IVR), Voicemail (VM) functionality for IP, wi-fi and TDM networks.

[For illustration refer to, https://www.gl.com/images/load-testing-call-centers.jpg]

Testing name quantity and routing is essential for name facilities to verify uninterrupted operation. GL Communications can generate a whole lot of calls over the PSTN – at sustained name price – to your name heart to check telecommunications infrastructure and companies. These calls could be generated as a service or instantly out of your lab surroundings by deploying the decision era check gear. Calls could be originated to any community together with VoIP, TDM and cellular. Tens of 1000’s of companies and organizations depend on name facilities to satisfy their essential capabilities and enterprise capabilities, together with:

• 911 and emergency companies
• Customer support
• Lengthy distance companies

“These name facilities could be overloaded within the occasion of a catastrophe or unexpected occasions. Due to this fact, organizations use redundant telecommunications connections to the surface world (PRI, SIP trunks, and many others.). It’s important to check whether or not these trunks flip accurately below excessive load,” stated Robert Bichefsky, director of engineering at GL Communications Inc.

He added: “The stress and cargo processes may also help check and simulate worst-case situations and supply assurance that the community will proceed to function below such situations. GL Bulk call generators require a complicated community equipment able to producing and sustaining a excessive quantity of calls with heavy visitors. Whether it is VoIP, the packets have to be generated and transmitted with excessive precision synchronization, with out packet loss and within the appropriate order.

Bulk Name Era for Load Testing Name Facilities

GL’s check gear is hosted within the cloud and may make calls to any vacation spot on this planet.

[For illustration refer to, https://www.gl.com/images/Newsletter/solution-load-testing-call-centers.jpg]

• Generate a whole lot of calls over the PSTN – at a sustained name price – to your name heart to check telecommunications infrastructure and companies
• These calls could be generated as a service or instantly out of your lab surroundings by deploying check gear
• Calls could be originated to any community together with VoIP, TDM and cellular
• The decision functionality of the majority name era resolution consists of:
  • PSTN calls, as much as 1000 sustained calls at 4 calls/s
  • VoIP calls, as much as 2000 sustained calls at 30 calls/s
  • VQT check at each ends for PSTN and VoIP
  • IVR and VM traversal over PSTN and VoIP
  • Calls all around the world
• Customise all check settings as proven beneath
  • Variety of simultaneous calls
  • Variety of calls per second
  • Can ship voice information or tones. Figures for IVR
  • GL can do that at any time of the week or weekend, and many others.
  • GL will monitor the check in actual time

Apps

Listed here are typical functions the place GL’s bulk name generator instruments can be utilized:

• Check PBX, Swap, Gateways/Routers
• Check IVR, voicemail, VoIP telephones
• Generate a whole lot of sustained calls with a excessive name price
• Voice, digits, tones, information, visitors era
• Automate regression testing
• Performance testing

About GL Communications Inc..,

GL Communications is a worldwide supplier of telecommunications check and measurement options. GL options are used to confirm the standard and reliability of wi-fi (5G, 4G, 3G, 2G), SONET/SDH, Ethernet/IP, TDM and PSTN networks.

Finest needs,
Vikram Kulkarni, PhD
Cellphone: 301-670-4784 x114
E-mail: [email protected]