Daktela enters the Romanian market with omnichannel software solutions for contact centers and call centers

Daktela enters the Romanian market with omnichannel software solutions for contact centers and call centers

Daktela, a world supplier of software solutions for multi-channel call centers, lately entered the Romanian market. The corporate offers some of the complicated cloud PBX options and omnichannel modules for customer support, enabling companies to work together with their viewers by way of cellphone calls, emails, textual content messages, internet chats and social networks. And now, every part is made attainable with a single platform.

Initially based 17 years in the past in Prague, Czech Republic, the corporate presently operates considered one of Europe’s largest VoIP cloud infrastructure networks for over 900 companies. Daktela operates 4 information facilities, overlaying greater than 11 million minutes per thirty days, in addition to greater than 21,000 world license gross sales per thirty days.

Why is all-in-one omnichannel contact heart software program so necessary?

Efficient communication with clients and potential clients is important for any enterprise. They want real-time assist and help should be offered rapidly and with out interrupting communication. Because of this it’s important that every one these communication channels are centralized in essentially the most environment friendly means.

By means of the companies it offers to firms, Daktela brings collectively all buyer communication channels on a single platform. The potential of integration implies that functions utilized by firms will be interconnected with the Daktela software (eg CRM, e-shop, ERP functions, and so on.).

“Daktela integrates all communication channels right into a single platform and improves buyer assist effectivity, considerably lowering prices and eliminating the necessity for the person to work throughout a number of functions. Daktela’s options present companies with streamlined reporting that features all communication channels, a number of API-based integrations, and a cloud resolution hosted on Daktela’s servers or straight on the corporate’s server (on-premises). Daktela clients have entry to worldwide numbers which they’ll entry relying on the area by which they reside. Our technical assist group is offered 24/7. With Daktela’s name heart software program resolution, firms are seeing elevated productiveness and elevated buyer satisfaction charges,” says Mihai Nica, Nation Supervisor of Daktela Romania.

An efficient “do business from home” resolution through a reside enterprise reporting dashboard

Because of Daktela, firms have real-time entry to operator/person actions and personalised statistics. Daktela software program is designed to trace distant work, ongoing tasks or pending assignments. All the things will be tracked, measured and solved in a single app. This enables companies to successfully handle staff wherever they work to enhance contact heart efficiency.

The Daktela platform presents benefits to its customers

Daktela software program offers directors/managers with real-time consolidated reviews for all communication channels. All buyer interactions, whatever the communication channel, are robotically recorded straight within the CRM. This tremendously will increase productiveness and buyer satisfaction, because the agent/operator has fixed entry to real-time communication data. One other key function is 24/7 technical assist! The Daktela group makes use of its personal software program resolution in its day by day work, so its operational expertise ensures that any state of affairs encountered by its companions will be solved.

Daktela software program will be examined at no cost

Daktela presents firms the chance to check the all-in-one Name Middle and Contact Middle software program options freed from cost for 14 days. The demo model presents the identical person expertise as an energetic licensed account. As well as, Daktela specialists additionally provide a free on-line presentation to anybody who completes the next on-line software kind https://www.daktela.com/ro/cont-demo/ .

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