Daktela, a world supplier of software solutions for multi-channel call centers, not too long ago entered the Romanian market. The corporate offers some of the complicated cloud PBX options and omnichannel modules for customer support, enabling companies to work together with their viewers by telephone calls, emails, textual content messages, net chats and social networks. And now, all the things is made doable with a single platform.
Initially based 17 years in the past in Prague, Czech Republic, the corporate at present operates one among Europe’s largest VoIP cloud infrastructure networks for over 900 companies. Daktela operates 4 information facilities, masking greater than 11 million minutes monthly, in addition to greater than 21,000 international license gross sales monthly.
Why is all-in-one omnichannel contact middle software program so vital?
Efficient communication with clients and potential clients is important for any enterprise. They want real-time assist and help should be supplied shortly and with out interrupting communication. For this reason it will be significant that each one these communication channels are centralized in probably the most environment friendly means.
By the companies it offers to firms, Daktela brings collectively all buyer communication channels on a single platform. The opportunity of integration implies that functions utilized by firms may be interconnected with the Daktela software (eg CRM, e-shop, ERP functions, and so forth.).
“Daktela integrates all communication channels right into a single platform and improves buyer assist effectivity, considerably lowering prices and eliminating the necessity for the consumer to work throughout a number of functions. Daktela’s options present companies with streamlined reporting that features all communication channels, a number of API-based integrations, and a cloud answer hosted on Daktela’s servers or straight on the corporate’s server (on-premises). Daktela clients have entry to worldwide numbers which they will entry relying on the area through which they dwell. Our technical assist workforce is accessible 24/7. With Daktela’s name middle software program answer, firms are seeing elevated productiveness and elevated buyer satisfaction charges,” says Mihai Nica, Nation Supervisor of Daktela Romania.
An efficient “do business from home” answer by way of a dwell enterprise reporting dashboard
Due to Daktela, firms have real-time entry to operator/consumer actions and personalised statistics. Daktela software program is designed to trace distant work, ongoing initiatives or pending assignments. All the things may be tracked, measured and solved in a single app. This enables companies to successfully handle workers wherever they work to enhance contact middle efficiency.
The Daktela platform gives benefits to its customers
Daktela software program offers directors/managers with real-time consolidated studies for all communication channels. All buyer interactions, whatever the communication channel, are mechanically recorded straight within the CRM. This enormously will increase productiveness and buyer satisfaction, for the reason that agent/operator has fixed entry to real-time communication data. One other key characteristic is 24/7 technical assist! The Daktela workforce makes use of its personal software program answer in its day by day work, so its operational expertise ensures that any state of affairs encountered by its companions may be solved.
Daktela software program may be examined free of charge
Daktela gives firms the chance to check the all-in-one Name Heart and Contact Heart software program options freed from cost for 14 days. The demo model gives the identical consumer expertise as an lively licensed account. As well as, Daktela specialists additionally provide a free on-line presentation to anybody who completes the next on-line software kind https://www.daktela.com/ro/cont-demo/ .
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