ENow expands its Microsoft 365 monitoring software to incorporate Microsoft Groups name high quality monitoring
IRVINE, Calif., November 22, 2022 /PRNewswire/ — ENow, an award-winning monitoring and reporting know-how platform, has introduced a brand new Microsoft Groups name high quality monitoring and reporting module that permits CIOs and their engineering groups to troubleshoot high quality of their customers’ Microsoft Groups calls and enhance their governance posture.
In keeping with Gartner, Microsoft Groups has greater than 270M month-to-month energetic customers, and over 80M use Microsoft Groups telephone companies. The analyst agency additionally estimated that 15% (or 30 million) of Microsoft 365 licensed customers have already adopted Microsoft Groups Cellphone System as their major telephone communication software. In consequence, Microsoft 365 monitoring for CIOs has turn into a precedence and the inclusion of Microsoft Groups efficiency monitoring has turn into very important.
This progress in Microsoft Groups implementation is basically as a result of world pandemic as staff have began working remotely and assembly just about. Immediately, hybrid working has turn into the norm, reinforcing the necessity and significance of collaborative instruments like Microsoft Groups. Nevertheless, not all firms use Microsoft Groups in the identical approach. Subsequently, it’s crucial to grasp usages, experiences, latency necessities, outages, and name high quality points.
Microsoft supplies native reporting instruments that assist IT groups perceive points. The Microsoft Groups admin middle and name high quality dashboard supplies analytics and studies on quite a lot of metrics, together with person calls and periods, sign power, system particulars, outages, well being, and so on Though they’re helpful and informative, there are nonetheless gaps, particularly in Microsoft. The monitoring of workforce efficiency and the benefit of use of the proposed reporting. For a lot of, this requires Energy BI expertise, necessities to add constructing mapping to the community, adjusting thresholds, and time to study to grasp the info introduced.
That is the place ENow is Microsoft Teams Call Quality Monitoring Tool brings worth. ENow’s answer was not designed to interchange or diminish the worth of Microsoft’s native reporting instruments; quite, it was constructed to enrich them. “Microsoft has completed an excellent job with the studies they supply within the Microsoft Groups admin middle and Name High quality Dashboard. Our monitoring answer is constructed on these and makes it straightforward to watch Microsoft’s efficiency Groups and Fixing Microsoft Groups Name High quality Points Shortly,” Says ENow CEO Jay Gundotra.
Impressed by Microsoft MVPs and ENow’s world clients, ENow’s monitoring answer is designed to assist IT and system directors rapidly resolve Microsoft Groups name high quality points so their customers can keep productive.
- Assess name high quality points
Primarily based on Microsoft Groups CQD, in addition to person suggestions, ENow offers IT an in-depth view to watch their firm’s name high quality metrics over the previous month, week, or day. - VIP monitoring
When failures or issues happen, IT is requested not solely to offer a purpose, but additionally options. This request is amplified when it arises from the dangerous expertise of the chief. ENow’s Microsoft Groups monitoring software permits you to monitor VIPs and executives in close to real-time and rapidly discover the reason for the issue. - One-stop entry for fast troubleshooting
ENow supplies entry to Microsoft Groups service desk and employees to rapidly resolve Microsoft Groups name high quality points in actual time.
“ENow’s new simplified Microsoft Groups Name High quality Dashboard significantly reduces the complexity of what the Name High quality Dashboard supplies in a single view,” mentioned Microsoft MVP, Nicholas White. “Even permitting particular consideration to VIP and govt customers. This dramatically hastens the Microsoft Groups name high quality troubleshooting expertise.”
Uncover our latest Microsoft Teams Performance Tracking Webinar targeted on resolving Microsoft Groups name high quality points, moderated by Microsoft Groups specialists and MVPs Tom Arbuthnot and Nicholas White.
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About ENow Software program
ENow optimizes the service supply of crucial Microsoft collaboration platforms. Our digital expertise monitoring and reporting for Lively Listing, Microsoft Alternate and Workplace 365 is remodeling the best way IT helps these advanced companies, enabling organizations to enhance service supply, improve office productiveness and decrease complete price of possession. Go to ENow on enowsoftware.com.
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Bryce Bag
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