GrayMatter Networks VoIP options will now be enhanced with Tyme World’s digital agent and clever IVR system, “Skye”.
New York, NY – At this time, telecommunications know-how supplier, GrayMatter Networks, and distant customer support firm, Tyme World (TG), announce their official partnership.
GrayMatter Networks VoIP options will now be enhanced with Tyme World’s digital agent and clever IVR system, “Skye”. This partnership permits the 2 firms to supply a novel answer to the hospitality, transportation and healthcare industries, offering a complete set of communications and customer support.
David Maayani, CEO of GrayMatter Networks, lately stated, “This partnership will permit us to supply the whole package deal to our prospects – reasonably priced communication know-how with digital and dwell operators. Our long-standing friendship with TG and the tight integration between our two platforms will certainly end in a fruitful partnership.
Grey Matter Networks SIP trunks present connectivity between on-premises or cloud-based PBX telephone programs and the general public phone community. This replaces conventional digital communication networks with an answer that’s extra reasonably priced, simpler to keep up and gives extra customization choices. Tyme World’s Skye is an clever digital agent IVR system that makes use of pure language machine studying to know and reply to conversational language and integrates voice, textual content and e-mail automation right into a single dashboard. person edge, which seamlessly escalates and flows to Tyme World distant earn a living from home brokers. Calls, texts and emails utilizing Skye are answered instantly, with no ready time.
Skye solutions ceaselessly requested questions and responds to fundamental inquiries in order that onsite employees or distant Tyme World brokers can give attention to in-person and extra advanced interactions. For instance, Skye can present instructions and occasions, create a ticket for housekeeping to ship towels to a room, or ship a prescription refill request on to a health care provider’s inbox, all with none interplay. human.
TG additionally gives dwell distant brokers skilled to Forbes five-star customer support requirements. TG Brokers can be utilized in tandem with Skye, in addition to for outbound communications, equivalent to appointment reminders, and knowledge companies like e-mail inbox administration. Skye and Tyme World dwell brokers work collectively seamlessly on a person dashboard so escalations can happen easily between Skye’s automation and human distant brokers, throughout all communication channels, voice, textual content and e-mail.
Tyme World CEO Ryan Levin stated, “Via the partnership between GrayMatter and Tyme World, we will supply a turnkey answer. It is every thing a resort, hospital or related enterprise would want, at a decrease value with quite a lot of choices, than simply hiring extra in-house employees. This coordinated effort signifies that all communication wants are taken care of on the similar time, seamlessly and effectively. »
About GrayMatter Networks
The creation of GrayMatter Networks started in 2008 with the aim of offering easy and honest options to advanced telecommunications issues. It supplies environment friendly and adaptable communication options for all vertical markets, with a robust give attention to hospitality. GrayMatter Networks cuts telephone system prices by 40% to 60%, saves companies effort and time, clears function requests, and supplies devoted, passionate help. Their providing consists of cloud-based and on-premises PBX programs, SIP companies, POTS options, and visitor challenge administration.
About Tyme World
Tyme World gives over a decade of outstanding hospitality and gross sales service experience via distant staffing options for voice, textual content and e-mail. We take away the burden of recruiting, onboarding and managing onsite employees by offering extremely expert offsite brokers. Our choices embody PBX/Visitor Providers, E mail Inbox/Knowledge Providers, Central Reservations and Digital Agent Skye to reply fundamental FAQs and inquiries. Our English-speaking and bilingual workforce is held to Forbes 5-star service requirements. Quick, versatile and absolutely personalised, our groups use state-of-the-art know-how to supply the best high quality customer support. For extra data, go to tymeglobal.com.
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Sheena VanDeVanter, Director of Advertising
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