How Kiwi Businesses Leverage VoIP Phone Systems for Success

How Kiwi Businesses Leverage VoIP Phone Systems for Success

Even with a lot on-line enterprise nowadays, telephone calls are nonetheless a vital communication channel for purchasers and workers. How a buyer experiences a name could make or break their impression of a enterprise; have been they left in a queue for hours, or did somebody rapidly reply their name and handle their issues?

Companies throughout New Zealand have discovered {that a} VoIP (Voice over IP) telephone system can’t solely present clients with a nice calling expertise, however can even present a variety of advantages for the enterprise and its workers, and lots of are already utilizing it. to their benefit.

Dan Varcoe, the proprietor of Escape Artists primarily based in Christchurch, was thrilled when he found how simple – and useful – VoIP is to make use of. “At first, VoIP was international to me,” says Varcoe, who makes use of Voyager Web’s VoIP resolution, Voice of the Traveler, for his escape room enterprise. “I assumed all telephone strains have been the identical, however the Voyager group taught me the advantages of VoIP.”

What’s VoIP?

Merely put, VoIP is a means of utilizing the Web to make and obtain telephone calls, which suggests you not want a conventional telephone system with numerous {hardware} or tools.

Every business has unique needs, but VoIP makes it easy to design the right call flow.


Each enterprise has distinctive wants, however VoIP makes it simple to design the appropriate name circulate.

Ease and adaptability

It could sound sophisticated, however make no mistake: VoIP is straightforward to arrange and even simpler to make use of. Since you can also make or obtain calls along with your VoIP quantity wherever broadband is accessible, you’ll be able to merely take your VoIP telephone with you, plug it in and use it as should you have been nonetheless within the workplace. This flexibility is particularly useful for small enterprise homeowners who usually discover themselves working even after leaving their desk.

“I can assist round the home when it is busy,” Varcoe says. “It makes it simpler to fulfill our clients’ excessive communication expectations. Then after I get again to the workplace, I simply convey my telephone again and plug it again in.”

Financial savings and scalability

Since VoIP operates within the cloud, it eliminates the necessity for costly on-premises telephone techniques and {hardware}. Not solely does this save prices, however it additionally makes it faster and simpler so as to add (or take away) customers as wanted.

β€œIt was nice to only plug our telephones in and have them able to go, particularly with the ability to add one other consumer with out rewiring or something,” says Varcoe.

The power to rapidly add customers has confirmed invaluable to Christ’s School, particularly throughout instances of lockdown, says Director of Digital Companies Paul Rodley. The distinguished boys’ college makes use of a full Voyager Voice system, full with a softphone add-on, which permits customers to take calls by means of desk telephones and headsets.

“Rising the usage of our softphone when wanted throughout lockdowns was a seamless course of, and it was achieved in a really quick time due to Voyager’s fast response,” says Rodley.

VoIP systems can also be easily tailored to individual business needs and budgets.


VoIP techniques may also be simply tailor-made to particular person enterprise wants and budgets.

A clean, skilled and customized name expertise

Each enterprise has distinctive wants, however VoIP makes it simple to design the appropriate name circulate. VoIP options allow you to customise how an incoming name is dealt with, supplying you with management over issues like the place calls go, how lengthy they ring, and whether or not they’re routinely directed to voicemail after hours. opening.

At Escape Artists, for instance, Varcoe needed each telephone name answered by an actual particular person, however not each telephone in each room ringing concurrently. “We do not all the time sit at a desk, so we wanted a telephone in each place a member of our workers is prone to be, but in addition in order that they do not get in the way in which or disturb clients. β€œ, explains Varcoe. Voyager labored with him to design a stream of calls that will ring at particular areas for designated intervals of time. “It was simple for me,” Varcoe says.

VoIP techniques may also be simply tailor-made to fulfill particular person enterprise wants and budgets with elective add-ons that allow a variety of extra options and capabilities.

Begin with VoIP right this moment and save $100

If you need to study extra about how Voyager’s VoIP resolution can assist your individual enterprise, click here to get in touch with their experts. All new Voyager Voice customers will obtain a $100 credit score in the event that they enroll earlier than November 30, 2022, so contact us right this moment!

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