How to Create a Redundant Phone System for Your Business

In immediately’s enterprise world, communication is the whole lot. Your prospects want to achieve you and also you want to have the ability to attain your workers. So in case your cellphone system goes down, it might have a critical affect on what you are promoting. Actually, in accordance with a 2016 report from the Ponemon Institute, downtime can price as much as $9,000 per minute.

When your community and connectivity are interrupted on account of an outage, pure catastrophe or cyberattack, what you are promoting can’t function optimally. And which means your prospects might not be capable of talk with you, resulting in decrease buyer satisfaction. By having a redundant cellphone system in place, you may relaxation assured that what you are promoting will keep linked, particularly within the occasion of an emergency.

Voice redundancy is a vital a part of your organization’s catastrophe preparedness plan and helps keep enterprise continuity.

Earlier than seeing tips on how to construct a redundant phone system, let’s take a look at how voice redundancy works.

What’s voice redundancy?

Voice redundancy (additionally known as geo-redundancy) is the method of designing a phone system to stay operational even within the occasion of a catastrophe. A redundancy plan often contains:

  • cloud-based know-how
  • backup energy sources and servers
  • groups and servers unfold over a number of websites
  • fallback routing methods
  • and varied phone strains.

For phone programs, redundancy is usually achieved by utilizing VoIP know-how. Voice over Web Protocol (VoIP) phone programs use the Web to make and obtain calls. This cloud communication infrastructure and know-how offers you much-needed freedom and adaptability since you’re not tied to at least one location or one system.

VoIP and redundancy go hand in hand as a result of if the connection from one server or location fails, you may simply swap to a different with none downtime. With VoIP, this implies forwarding incoming calls to a different lively location or group of workers.

Advantages of voice redundancy

Apart from guaranteeing what you are promoting is working optimally always, what else are you able to do with a redundant cellphone system? Listed here are the primary benefits:

  • Excessive availability cellphone service with excessive uptime
  • Enterprise Continuity
  • Entry to failover choices and options
  • Community reliability
  • Elevated buyer confidence and satisfaction

What ought to be saved in thoughts when integrating redundancy into your phone system?

There are some things to contemplate when planning a voice redundancy system:

  • The dimensions of what you are promoting
  • Your online business voice wants
  • Your finances and
  • Options accessible.

Let’s take a look at them in additional element:

1. Firm dimension

The very first thing to contemplate when constructing a redundant cellphone system is the dimensions of what you are promoting. Voice redundancy for a small enterprise shall be completely different than for a big enterprise. It’s subsequently essential to evaluate the distinctive infrastructure of what you are promoting. Do you have got groups (native, world, distant) unfold throughout a number of areas? And can they be included in your social plan? What gear and places of work must be protected? And many others.

2. Skilled voice wants

Then decide your organization’s voice wants. What number of cellphone strains does what you are promoting want? What are your name peaks? What companies ought to be accessible and accessible always? Do these groups want rescue groups? Do you want to have the ability to ahead calls to completely different areas or units? What units and calling options do your groups want to make sure enterprise continuity?

You wish to ensure that your IT infrastructure can help these targets. And, you will want a VoIP supplier that gives failover capabilities.

3. Options accessible

Upon getting recognized what you want to your cellphone system, you may analysis the answer. There are a variety of voice redundancy options accessible available in the market. The perfect answer for what you are promoting will rely in your particular wants and necessities.

Contemplate the whole lot from {hardware} to software program. Look particularly for cloud suppliers that may help your communication wants and work effectively along with your cellphone system. In some instances, which means upgrading your present programs with new software program and integrations. In different instances, chances are you’ll want to switch your total setup. Communicate with completely different suppliers to know which most accurately fits your wants.

When searching for a VoIP supplier, discover one that gives:


Subsequent, think about your finances. The price of implementing a redundant cellphone system relies on your wants and sources. It’s, nonetheless, a major funding within the continuity of what you are promoting, which is effectively price it.

While you break it down, you will understand that it isn’t at all times difficult or labor-intensive. For instance, what you are promoting ought to have already got backup gear and servers. So you will have a cloud telephony service supplier that helps redundancy. Most VoIP suppliers will provide voice redundancy inside their service. It is often a extra reasonably priced possibility than constructing the whole lot from scratch. Store round to seek out the precise answer for what you are promoting.

5. Configure geo-redundancy

Lastly, we come to the implementation of voice redundancy inside what you are promoting phone system. Step one is to incorporate backup initiatives in your catastrophe restoration plan.

Begin along with your community and its parts. Work along with your IT groups to arrange backup energy, servers, routers, switches, entry factors, and extra.

When you use cloud communication instruments comparable to a CRM or VoIP service, test along with your supplier how they keep continuity. Typically, cloud companies include their very own geo-redundancy. For instance, if their main server goes down, they’ve backup servers permitting customers to get again to work with little or no business downtime.

On prime of that, they will even provide failover options and capabilities you could customise and configure. For instance, you should use failover forwarding to routinely ship calls to a different line, location, or system, in case the first receiver cannot reply them. So in case your most important workplace is inaccessible, you may ahead calls to a satellite tv for pc group or your smartphone.

Defend the enterprise cellphone system by planning forward

Redundancy is important in terms of constructing a dependable, high-availability cellphone system. By taking the time to know your communication wants and your finances, you may put in place a phone answer designed explicitly to your groups.

In case you are contemplating constructing a redundant cellphone system for what you are promoting, contact a telecommunications advisor to debate your choices!

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