How to upgrade on-premises phone systems to the cloud

Meryl D’Sa-Wilson of World Name Forwarding explains the issues with older cellphone techniques and why you need to improve.

Your cellphone system is a vital a part of how your online business communicates with prospects and prospects. With out dependable, high-quality service, you could expertise points with audio high quality, caller expertise, connection charges, and extra. So it is essential to take a second to evaluate your present cellphone system and decide if it is time for an improve.

Whereas all cellphone techniques include a minimum of some options and performance, conventional networks are restricted of their capabilities. And that is principally true for legacy on-premises cellphone techniques. Both method, it is a main draw back for corporations that wish to modernize their expertise stack for improved effectivity, cost-effectiveness, and scalability.

On this article, we’ll have a look at how companies can transition from on-premises cellphone techniques to cloud-based techniques. Extra particularly, we’ll think about:

  • Issues with previous cellphone techniques,
  • Why must you improve,
  • What to contemplate earlier than upgrading, and
  • The way to transfer from on-premises to cloud

Issues with legacy cellphone techniques and why you need to improve

As legacy expertise turns into out of date, you’ll find a rising must improve your online business cellphone system. Certainly, 92% of corporations use companies linked or working within the cloud and 69% of corporations have accelerated their migration to the cloud within the final 12 months (from 2022).

However why are corporations selecting fashionable options like cloud cellphone techniques? Outdated cellphone techniques are sometimes related to:

  • Excessive service and upkeep prices
  • Want for certified engineers and technicians
  • Restricted flexibility and scalability
  • Incompatibility with new superior options and integrations
  • Extra safety vulnerabilities

Quite the opposite, cloud telephony options provide extra benefits:

  • Inexpensive and worthwhile
  • No want for extra tools; simply hook up with your IP community
  • Low upkeep and maintenance necessities
  • No want for a talented IT group
  • Superior options and performance; superior routing, conferencing, and so forth.
  • Limitless scalability; improve and downgrade as wanted
  • No long-term contract or dedication
  • Extra security and reliability
  • Connect local and global teams

Issues to Think about Earlier than Upgrading

As you possibly can see, there are a lot of causes emigrate your legacy cellphone techniques to the cloud. However what issues most is Why your online business ought to improve. In different phrases, what are the explanations your online business wants a greater cellphone system? Think about the next contributing elements:

*Notice: You may also use this guidelines that will help you plan the migration course of whenever you begin upgrading your previous cellphone techniques


  • What’s your present communication infrastructure and what are you making an attempt to enhance?
  • Are you making an attempt to extend operational effectivity or just change to a greater service supplier?
  • How a lot of your present infrastructure do you wish to save?



  • What options are you in search of? It will allow you to decide which sort of cloud cellphone service supplier you need to discover.
  • Do you want superior routing and forwarding options?
  • Will videoconferencing and audioconferencing fill the gaps within the system?
  • Do you want communication instruments that will help you talk with a world viewers?
  • Or will a easy service suffice?


  • Do you wish to change all the things directly or solely sure components directly? If that’s the case, which components?
  • Which departments will likely be included within the shift?


  • How a lot are you able to spend to improve your cellphone system? Additionally think about what distributors are providing.

Break time:

  • How a lot is downtime costing your online business?
  • What related downtime are you able to count on? That is essential to verify when researching potential suppliers. Then evaluate that with how much downtime you can afford.

The way to transfer from an on-premises cellphone system to a cloud cellphone system

By answering the questions above, you’ll higher perceive the precise wants of your online business cellphone system. It will allow you to resolve tips on how to improve – specifically, you possibly can decide:

  • What issues to unravel and what options/companies might help you clear up these issues
  • How a lot your online business can spend on this improve and which vendor matches your finances
  • And eventually, how precisely you’ll transition to the brand new system.

Every firm’s digital migration and transformation course of will likely be totally different relying on their wants. However this is a common overview of upgrading an on-premises cellphone system to a cloud cellphone system:

1. Audit the prevailing infrastructure and resolve what new companies you need

First, work along with your inner IT group to carry out a complete audit of kit, software program, gadgets, customers, networks, workstations, and so forth. It will assist decide what’s lacking and what can be utilized for cloud migration.

Subsequent, decide what you want out of your new service supplier. Now’s the time to start out researching the most effective cloud-based cellphone system supplier on your communication wants. You wish to discover a vendor that may help your transition, work along with your present infrastructure, and keep inside your finances.

2. Think about the way you wish to improve

Then educate your self and analysis the alternative ways to improve.

Usually, you merely subscribe to a cloud cellphone service supplier. This could be a cloud cellphone quantity supplier or a unified communications (UCaaS) supplier. They’ll give you the onboarding and login data. You log into their dashboard or management panel and combine the service along with your present infrastructure. This consists of configuring SIP and name forwarding, configuring VoIP connectivity, and extra. Your provider will provide you with the required directions and steps.

One other technique to change to a cloud cellphone service is to improve your present PBX. This can be a carry your individual provider (BYOC) strategy, the place you add SIP trunks to your PBX to provide it cloud communication performance. Usually, your PBX software program can have an “add trunk” choice the place you enter your VoIP and SIP credentials. Moreover, your PBX supplier might want to whitelist the cellphone numbers related along with your new supplier’s SIP trunks. It will permit connectivity between the 2 companies.

When making ready to improve, you additionally want to contemplate how a lot of your online business will likely be upgraded. Will it’s a whole alternative the place all options, telephony and brokers are switched concurrently? Or will you modify in components? Some customers keep on the previous system whereas others transfer to the brand new system? Understanding how downtime will have an effect on your online business will allow you to resolve one of the best ways emigrate.

3. Discover the suitable provider

That is one thing to bear in mind early on when planning an improve. Think about the totally different options, companies, and transition strategies provided by cloud suppliers. Examine all this to their value and your finances. It is a good suggestion to decide on a supplier that does not require long-term contracts, so you possibly can modify or scale your service as wanted.

Remember to try testimonials, critiques, and case research to get a whole image of how totally different corporations use every supplier’s service. This will provide you with an summary of what to anticipate if you happen to join with them.

Modernize your cellphone system

As you will have seen, there are a lot of causes to improve and modernize your cellphone system. With superior options, extra options, and improved high quality, you possibly can talk with prospects cost-effectively and reliably.

Though the migration course of seems to be difficult, it’s truly fairly easy and solely takes just a few steps. It is suggested to go over the method with the supplier of your alternative so that everybody is on the identical web page. Begin by researching cloud cellphone service suppliers, then contact their representatives or watch product demos. One step after one other; very quickly, you may have a model new cellphone system and improved effectivity!

Key phrases: on the spot, telephone systems

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