Frost & Sullivan’s authoritative information to UCaaS vendor efficiency acknowledges Intermedia for continued market development, product innovation, and a compelling, partner-focused go-to-market technique.
SUNNYVALE, Calif., November 3, 2022 /PRNewswire/ — Communications Cloud Intermedia, a number one supplier of cloud communication and collaboration options for enterprises and the companions that serve them, as we speak introduced that it has been named Frost Radar Chief within the 2022 Frost Radar™ UCaaS North American Market Report by Frost & Sullivan. Frost Radar is an annual North American Hosted IP Telephony and Unified Communications as a Service (UCaaS) report that gives evaluation of the highest 30 distributors on their development and innovation management, notable the previous 12 months and the prospects of success primarily based on their technological growth. roadmaps and efficient go-to-market methods.
“Intermedia maintains its management place within the UCaaS market resulting from quite a few compelling elements,” mentioned Elka Popova, Vice President and Principal Researcher, Digital Transformation, Frost & Sullivan. “Having a totally built-in, 100% owned UCaaS and Contact Middle as a Service (CCaaS) platform permits Intermedia to ship a very seamless collaboration and customer support expertise for workers.As well as, its extremely differentiated COREMT (Buyer Possession Reseller) permits the channel neighborhood to resell Intermedia options as their very own, set their very own costs and retain possession of their buyer relationships. Ms. Popova concluded, “Intermedia’s give attention to innovation and its complete suite of hybrid and distant work-ready options, and its distinctive and efficient partner-driven go-to-market technique, make Intermedia an excellent UCaaS selection for enterprises and companions.”
The Frost Radar UCaaS 2022 report highlights quite a few strengths for Intermedia, together with:
- Intermedia unit® affords a whole UCaaS resolution that features an enterprise-grade PBX totally built-in with video/net conferences, workforce collaboration, and a novel mixture of file syncing, sharing, and backup, all accessible by way of cellular apps and Workplace.
- Gives a totally owned CcaaS resolution that’s designed to face alone or simply layer with omnichannel performance for small and huge groups. When bought with Unite, customers obtain a single software for Unified Communications and Contact Middle.
- Delivers steady resolution enhancements by way of partnerships, acquisitions, and inside growth and delivers a deeply built-in consumer expertise throughout all units and communication modalities by way of its end-to-end possession of unified communications, collaboration, and purposes of contact heart. Customers profit from simplified administration of the answer by way of a single, safe interface for including and managing customers and companies.
- Ongoing innovation, together with a latest announcement on Interplay Analytics, which makes use of synthetic intelligence (AI) to enhance buyer satisfaction by making it simpler for supervisors to make sure frontline staff are assembly buyer expectations and offering sentiment evaluation to simply search and fee voice conversations.
- Continues to put money into differentiated and compelling partner-focused packages and capabilities to successfully serve a variety of companions, from brokers to white-label resellers, propelling the corporate’s sturdy development in recent times.
- Stories an inventory of over 7,200 lively channel companions, together with VARs, MSPs, distributors and telcos who assist broaden Intermedia’s buyer attain and speed up development.
- Forges strategic partnerships, together with a notable one with NEC that permits Intermedia to leverage NEC’s intensive reseller community and put in buyer base of over 80 million customers, driving buyer acquisition nationwide and providing further worldwide publicity.
“As versatile ‘work from wherever’ environments proceed to develop and prosper, enterprises are growing their investments in dependable, safe, and state-of-the-art communication and collaboration instruments that enhance mobility and productiveness, whereas seamlessly integrating with present enterprise purposes,” mentioned Jonathan McCormickChief Working Officer and Chief Income Officer at Intermedia. “Our give attention to product innovation, ease of use, reliability and best-in-class assist has allowed Intermedia to considerably develop our associate and buyer bases over the previous few years. We’re honored to be acknowledged by Frost & Sullivan for these efforts, and we intend to proceed to develop our place as the selection for communication, collaboration and customer support options that make it attainable to do higher enterprise from wherever. the place.”
The outcomes are primarily based on Frost & Sullivan’s Frost Radar UCaaS 2022 report. For extra info, please seek the advice of a copy of the report.
About Intermedia Cloud Communications, Inc.
Intermedia is the cloud communications firm that helps greater than 130,000 companies join higher – by way of voice, video conferencing, chat, contact heart, enterprise messaging and productiveness, file sharing and backup, safety, archiving, and many others. – from wherever, anytime. We attempt to get rid of the necessity for a number of communication service suppliers with a seamlessly built-in portfolio of communication and collaboration options, all delivered by way of a extremely dependable and safe platform. With month-to-month contract choices, month-to-month billing, an intuitive administrative checkpoint, and 6 years of JD Energy-certified 24/7 technical assist, Intermedia is dedicated to delivering professional-grade merchandise to companies in all sizes. with a easy, hassle-free™ expertise.
As a partner-first firm, Intermedia works for greater than 7,200 channel companions offering a complete set of packages, assets and assist to assist them enhance their income and maximize their success. Packages embody our Buyer Property Reseller (CORE™) mannequin – which permits companions to resell, package deal and handle Intermedia’s options as in the event that they have been their very own, whereas benefiting from extremely enticing financial phrases and retaining possession of their shopper relationships – in addition to a fashions agent.
Intermedia can be proud to be the unique cloud communications platform supplier for NEC, a worldwide chief in unified communications market share with greater than 80 million enterprise telephone customers worldwide.
For extra info on Intermedia, go to www.intermedia.com.
Contact:
Mariel Santos
Intermediate
650.241.3025
[email protected]
Intermedia, CORE, Intermedia Unite and Fear-Free Expertise are emblems or registered emblems of Intermedia.internet, Inc. in United States and/or different international locations. All different emblems, service marks, commerce names and copyrights used herein are the property of their respective homeowners.
JD Energy 2021 licensed assisted technical program, developed in collaboration with TSIA. Primarily based on passing an audit and exceeding a buyer satisfaction criterion for assisted assist operations. For extra info, go to www.jdpower.com or www.tsia.com.
SOURCE Intermediate
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