Cloud Communication

Leading India’s Transition to Cloud Communication

CloudConnect is the primary DOT-licensed business-to-business digital community operator (VNO) that’s revolutionizing and redefining cell enterprise communication and group collaboration. TimesTech interacted with Raman Singh, Chief Working and Innovation Officer at CloudConnect to study extra about its merchandise, providers and future plans.

Learn edited excerpts from the interview right here:

TimesTech: Inform us concerning the work finished by Cloud Join.

Raman: Cloud Join is the main B2B digital community operator in India. We offer enterprise communication providers to companies of all sizes. Whether or not it’s an SME, a medium or a big scale. So we began in India about 4 years in the past, simply earlier than covid. We have already got over 300 corporations on board. There are additionally very massive logos that use our providers. Among the finest elements of the cloud communication providers we offer is its DR and DCP proof. DR is catastrophe restoration. If there are floods like those we noticed lately in Mumbai and Bangalore. So the enterprise ought to proceed. So your calls are taken care of always. In order that’s the great thing about this complete platform. After which it comes with a number of bells and whistles. It comes with just like the IVR. So each time somebody calls they’ll say, welcome to Enterprise ABC, press one for this, two for that. Thus, the calls are forwarded to the precise folks and the precise departments in a really brief time. Employees effectivity is elevated by that of multiples.

TimesTech: What providers are you highlighting at this Expo?

Raman: On this Expo, we’re launching India’s first unified communication platform for the very first time. So I feel there is a buzzword that is unified communication and lots of people are utilizing it. However we’re launching it for the very first time in India or Southeast Asia to be very trustworthy. On this framework, we provide a PBX and a contact heart on a single platform. Which means your contact heart customers can discuss, discuss and switch calls to the PBX and vice versa. So, most corporations use contact facilities and name heart platforms for his or her advertising and marketing groups, assist group, customer support groups, and so forth. So it turns into very simple as a result of the enterprise has a single platform the place they will handle all their communications and the entire platform what we provide is omnichannel which suggests you’ll be able to have your WhatsApp you go have your SMS, you are going to have your SMTP and lots of different options immediately on a single platform.

TimesTech: There are conventional corporations that provide the identical kind of merchandise to industries. So how is your product totally different from theirs?

Raman: There are corporations that don’t provide related providers, however I might say earlier providers. So it was like a PBX the place it’s a must to put the {hardware} or a field within the premises, then it’s a must to get the road, then it’s a must to have electrical energy after which it’s a must to have air con. All of that is based mostly on the info heart. So every part is within the cloud which we handle 24/7. So we’ve groups managing it. You do not have to fret about that as a enterprise. Your traces, your organization and your telecoms will all the time be operational. Usually you’ve seen the place in conventional PBXs like Matrix, Panasonic or some other there are a whole bunch of corporations like that the place they fail, for instance there’s a energy spike and solely the cardboard mom explodes, which doesn’t occur in this sort of state of affairs and we provide the capability to work from anyplace, anytime in your cell extensions, so we provide the cell extensions. In your conventional PBX you do not have an extension the place you’ll be able to take it out of your workplace, with our platform you’ll be able to even work at home.

TimesTech: What is going to your imaginative and prescient and areas of focus be sooner or later?

Raman: Going ahead I feel we’re engaged on pan-Indian enlargement after which hopefully world by subsequent 12 months after which we’ll additionally add some unbelievable options which might be very India-focused as a result of India is shifting past the landline period. In India, everybody carries a cell nowadays. So we’re engaged on a number of mobile-first apps, mobile-first contact facilities, and so forth.

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