LeapXpert presents the next generation of platform, moving from messaging to voice calls

LeapXpert presents the next generation of platform, moving from messaging to voice calls

The LeapXpert communication platform is the primary to cowl the exterior communication wants of enterprise workers – each messaging and voice – whereas providing full compliance, safety and governance

NEW YORK, October 18, 2022 /PRNewswire/ — LeapXpert launched in the present day The LeapXpert communications platform. Based mostly on the award-winning FMOP™ (Federated Messaging Orchestration Platform), launched in 2019, the subsequent technology of the platform extends from messaging federation to voice assist, a primary seize functionality iMessage, and extra.

This makes the LeapXpert communications platform the primary complete communications and compliance resolution for monetary establishments and firms wishing to enhance buyer expertise and worker satisfaction whereas sustaining compliance with document maintaining rules. , strict info safety and unparalleled governance. Plus, it uniquely supplies workers with a single company identification to have interaction third events by means of client messaging apps, SMS, and – now – voice calls, avoiding expensive, siled options.

“True…buyer engagement means assembly clients, whether or not shoppers or companies, the place they’re, moderately than forcing them to make use of your most popular channels,” famous Irwin Lazar, President and Principal Analyst at Metrigy. “LeapXpert’s providing permits companies to have interaction with exterior clients, in addition to enterprise companions, on the patron companies they possible already use, together with WhatsApp, WeChat, and SMS messaging. LeapXpert’s providing allows enterprises to securely assist messaging on these companies whereas adhering to company compliance, governance, and knowledge retention necessities, whereas enabling those that use Microsoft Groups as their software to company electronic mail to stay of their major person interface.”

New options embody:

1. Voice recording, archiving and distinctive visible identification

The brand new platform information and archives incoming and outgoing voice calls (PSTN and VoIP) utilizing LeapXpert cell/desktop purposes, third-party voice purposes equivalent to Microsoft Groups Cellphone and native voice channels (cell operators, carriers telephony), for regulatory compliance and company knowledge governance. By offering a person identification for every worker throughout voice, messaging, and SMS channels, the platform supplies a unified resolution and improves person expertise.

2. Native integration with Microsoft Groups

With an industry-first absolutely native integration for Microsoft Groups, the platform allows workers to responsibly talk with clients and exterior companions on client messaging apps from Microsoft Groups and name them by way of Groups Cellphone. This resolution helps improve worker productiveness whereas guaranteeing communications compliance, knowledge governance and buyer satisfaction.

3. iMessage integration – common availability

Launched in beta in March 2022, the {industry}’s first iMessage seize and compliance resolution is now out there to all clients. Demand for iMessage assist is excessive in regulated industries, particularly in the US. iPhone customers search productiveness, ease of use, and buyer satisfaction by utilizing iMessage to speak with their clients. The LeapXpert communications platform ensures that these communications are saved in a safe document and adjust to communications rules.

4. Selecting Person Experiences and Enterprise Controls

The LeapXpert communication platform adapts to how workers desire to speak with exterior events whereas offering superior enterprise controls. For the primary time, workers and companies can select whether or not they wish to talk with their clients by means of a devoted enterprise app – LeapXpert or a 3rd get together – or proceed to make use of the patron messaging channel, whereas guaranteeing compliance. regulatory.

Corporations can select between two modes:

  • Dominated modelaunched in 2019, requires an enterprise collaboration instrument such because the Leap Work app, Microsoft Groups or Slack to speak with clients whereas recording any messages or voice calls and stopping safety dangers equivalent to viruses and knowledge loss.
  • New Native Mode permits customers to benefit from the expertise of the native messaging software (such because the WhatsApp interface) – no different software is required – whereas guaranteeing steady knowledge seize for regulatory compliance.

These modes might be blended and matched throughout channels, gadgets and customers.

5. Open ecosystem

Constructed on a contemporary, open, and scalable structure, the LeapXpert communications platform continues to combine new applied sciences and new enterprise companions to ship the richest unified messaging and voice compliance resolution available on the market, together with Microsoft, BlackBerry, MobileIron (MDM) assist and an OpenFin integration (working system for finance).

“It is an excellent day for LeapXpert, its clients and the market,” mentioned Dima Gutzeit, Founder and CEO of LeapXpert. “Prospects are bored with having a number of messaging or voice options and are searching for assist for rising channels like iMessage and open platforms to combine with a number of legacy methods. We consider what we have developed will grow to be quickly to be the reference by way of accountable company communication. .”

The LeapXpert communication platform can be offered on the following upcoming occasions:

  • NSCP Nationwide Convention 2022 in Nationwide Harbor, MD (October 17-19)
  • Silver 20/20 in Vegas (October 23-26)
  • relativity get together in Chicago, IL (October 26-28)
  • High of the arc in Luxemburg (October 26-27)
  • FinJS in London, UK (November 2)
  • Singapore FinTech Competition in Singapore (November 2-4)
  • World XloD in London, UK (November 15-17)
  • RegTech Summit in New York (November 16)

About LeapXpert

LeapXpert provides organizations peace of thoughts by creating an accessible digital document of all enterprise interactions performed over cell messaging and voice purposes. The LeapXpert communications platform is the primary federated messaging orchestration platform to supply full visibility into on the spot messaging channel knowledge, in addition to unparalleled governance and management. LeapXpert allows monetary establishments and companies to take a customer-centric strategy to communication whereas sustaining skilled conduct and guaranteeing compliance. Based in 2017, the award-winning firm is headquartered in New York with 6 international workplaces. For extra info, go to http://leap.expert.

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Ari Applbaum
[email protected]


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