Sinch: Initiate Microsoft Teams Phone Calls with Direct Routing

LIVEVOX HOLDINGS, INC. MANAGEMENT REPORT AND ANALYSIS OF FINANCIAL POSITION AND OPERATING RESULTS (Form 10-Q)

All through this part, until in any other case famous, the "Firm," "LiveVox," "we,"
"us," and "our" refers to LiveVox Holdings, Inc., and its subsidiaries,
collectively. You need to learn the next dialogue and evaluation of our
monetary situation and outcomes of operations together with our unaudited
interim consolidated monetary statements and associated notes thereto included in
Half I, Merchandise 1 of this Quarterly Report on Kind 10-Q (this "Quarterly Report").
Along with historic data, the next dialogue and evaluation
accommodates forward-looking statements that contain dangers, uncertainties and
assumptions. Our precise outcomes could differ materially from these anticipated in
these forward-looking statements on account of sure components, together with, however
not restricted to, these set forth within the part entitled "Merchandise 1A. Danger Components"
in our Annual Report on Kind 10-Ok ("Annual Report") filed with the SEC on March
11, 2022.

Overview

We allow next-generation cloud contact middle performance by way of a cloud
contact-center-as-a-service (or CCaaS) platform that we offer for enterprises,
enterprise course of outsourcers (BPOs) and collections businesses. Our CCaaS platform
supplies prospects with a scalable, cloud-based structure and pre-integrated
synthetic intelligence (AI) capabilities to help enterprise-grade
deployments of our options together with omnichannel buyer connectivity,
buyer relationship administration (CRM) and workforce optimization (WFO). Our
omnichannel product choices allow our prospects to attach with their
prospects through their channel of selection, together with human voice, digital brokers
powered by synthetic intelligence (AI), electronic mail, textual content or net chat. Our platform
contains a native CRM which unifies disparate, department-level techniques of
report to current contact middle brokers with a single view of its prospects
with out displacing or changing present CRMs or different techniques of report. Our
WFO choices embrace a light-weight but fully-featured product that meets the
wants of smaller or much less mature contact middle operations in addition to seamless
integration with WFO merchandise from different suppliers.

We usually promote our merchandise to prospects below one- to four-year subscription
contracts that stipulate a minimal quantity of month-to-month utilization and related
income with the flexibility for the client to eat extra utilization above the
minimal contract quantity every month. Our subscription income is comprised of the
minimal utilization income below contract (which we name "contract income") and
quantities billed for utilization above the minimal contract worth (which we name "extra
utilization income"), each of that are acknowledged on a month-to-month foundation following
deployment to the client. Extra utilization income is deemed to be particular to the
month during which the utilization happens, for the reason that minimal utilization commitments reset at
the start of every month. Subscription income (i.e., contract income and
extra utilization income) accounted for 98.1% and 98.2% for the three and 9
months ended September 30, 2022, respectively, and 97.9% and 98.0% for the three
and 9 months ended September 30, 2021, respectively, of our complete income
with the rest consisting {of professional} companies and different non-recurring
income derived from the implementation of our merchandise.


Points Affecting Comparability

by LiveVox monetary situation and outcomes of operations might not be comparable from interval to interval because of the Amalgamation (as outlined under) and going public.

Pursuant to Accounting Requirements Codification ("ASC") 805, Enterprise
Mixtures, the merger between LiveVox Holdings, Inc. (hereinafter referred to
as "Outdated LiveVox") and Crescent Acquisition Corp ("Crescent") consummated on June
18, 2021 (the transaction known as the "Merger") was accounted for as a
reverse recapitalization, somewhat than a enterprise mixture, for monetary
accounting and reporting functions. Accordingly, Outdated LiveVox was deemed the
accounting acquirer (and authorized acquiree) and Crescent was handled because the
accounting acquiree (and authorized acquirer). Below this technique of accounting, the
reverse recapitalization was handled because the equal of Outdated LiveVox issuing
inventory for the online belongings of Crescent, accompanied by a recapitalization. The web
belongings of Crescent are said at historic price, with no goodwill or different
intangible belongings recorded. The consolidated belongings, liabilities and outcomes of
operations previous to the Merger are these of Outdated LiveVox. The shares and
corresponding capital quantities and earnings per share out there for widespread
stockholders, previous to the Merger, have been retroactively restated as shares
reflecting the alternate ratio established within the Merger Settlement dated January
13, 2021.


Affect of COVID-19

Whereas impacts related to COVID-19 had sure opposed impacts on our
enterprise and working ends in the primary two quarters of fiscal 2020, we have now
not skilled a sustained disruption in our general enterprise aside from as
described under.

In March of fiscal 2020, we started to expertise softness in our extra utilization
income in relation to our contract income (as evidenced by the calculation of
complete income divided by contract income which we name the "utilization multiplier")
on account of the COVID-19 pandemic and this softness continued to persist
by way of the tip of fiscal 2021. We attribute this softness to monetary stimulus
packages designed to deal with the monetary hardships of People led to
by the COVID-19 pandemic which allowed
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a lot of our prospects within the collections business to fulfill their assortment targets
with fewer interactions with debtors. Because of this, our utilization multiplier declined
sequentially from the fourth quarter of fiscal 2020 to the second quarter of
fiscal 2021. Within the second half of fiscal 2021 our utilization multiplier elevated
barely over the second quarter of fiscal 2021, however remained under the primary
quarter of fiscal 2021. When the consequences of the pandemic and the related
monetary stimulus (together with, however not restricted to direct stimulus funds,
extensions and enhancements of unemployment advantages and mortgage forbearances)
dissipate and there's a return to development in shopper debt relative to
disposable revenue, we consider the utilization multiplier will get well to regular
historic ranges. As that relationship strikes in the direction of regular historic ranges,
our extra utilization income is more likely to develop sooner than our contract income. The
influence of COVID-19 within the first, second and third quarter of fiscal 2022 is
described below "-Utilization Impacts on the First Quarter of Fiscal 2022 relative to
the Fourth Quarter of Fiscal 2021-", "-Utilization Impacts on the Second Quarter of
Fiscal 2022 relative to the First Quarter of Fiscal 2022-" and "-Utilization Impacts
on the Third Quarter of Fiscal 2022 relative to the Second Quarter of Fiscal
2022-" under.


Affect of Shopper Monetary Safety Bureau (CFPB) Seven vocal makes an attempt in seven days

The dialing practices of a number of of our bigger BPOs and assortment prospects
had been constrained by Regulation F, which took impact on November 30, 2021.
Regulation F governs third-party debt collectors and, amongst different issues, limits
the variety of name makes an attempt {that a} debt collector could make to a shopper to
seven calls per account inside a seven day interval (generally known as "7
in 7"). As soon as the debt collector makes precise contact with a shopper, the debt
collector could not name the patron once more about that very same account for a
seven-day interval.

On account of the implementation of Regulation F, extra utilization income in
December 2021 was impacted by roughly $1.0 million as many shoppers
conservatively modified their dialing sample to lower than 7 in 7. In response we
started actively presenting a finest observe designed to boost our prospects'
profitability that replaces their earlier habits with a Regulation
F-compliant calling routine supplemented by best-time dial know-how and/or 2
textual content messages per week. Within the fourth quarter of fiscal 2021, gross sales of our
Try Supervisor product elevated and whereas we anticipate Try Supervisor
gross sales to proceed to extend in 2022, we proceed to consider the conservative
dialing habits demonstrated by our prospects instantly following the
implementation of Regulation F shall be changed by habits that optimizes the
profitability of our prospects sooner or later. We consider that our advisable
finest practices, if carried out, will lead to larger assortment outcomes for our
prospects, at a decrease labor price with a slight improve in software program prices.
Nevertheless, there might be no assurance as to when our prospects will undertake our
advisable Regulation F-compliant practices, if in any respect. For the fourth quarter
of fiscal 2021, our utilization multiplier was unfavorably impacted by roughly
0.04x. The influence of Regulation F guidelines within the first and second quarter of
fiscal 2022 is described below "-Utilization Impacts on the First Quarter of Fiscal
2022 relative to the Fourth Quarter of Fiscal 2021-" and "-Utilization Impacts on the
Second Quarter of Fiscal 2022 relative to the First Quarter of Fiscal 2022-"
under.


Utilization impacts within the first quarter of fiscal 2022 in comparison with the fourth quarter of fiscal 2021

Our enterprise and outcomes of operations within the first quarter of Fiscal 2022 had been impacted by quite a lot of variables, together with:

•Regulation F guidelines had been in impact for all three months of the primary quarter of
fiscal 2022, in comparison with the fourth quarter of fiscal 2021, throughout which
Regulation F was in impact just for the month of December. As of March 31, 2022,
it was unclear what number of prospects had adopted our advisable finest practices;

•Elevated originations and delinquencies, that are main indicators of the
anticipated dissipation of the consequences of the COVID-19 pandemic and the related
monetary stimulus. Within the first quarter of fiscal 2022, these will increase
translated, and we consider will proceed to translate into larger minute and
digital volumes over time;

•Elevated quantity throughout tax season as refunds improved the efficiency of our shoppers’ assortment efforts;

•The cumulative impact of exterior occasions on the habits of our prospects, a
tight labor market, elevated uncertainty attributable to larger inflation and the
invasion of Ukraine by Russia; and

•Our mixture of non-recurring {and professional} companies income declined from 4% of
complete income within the fourth quarter of fiscal 2021 to three% within the first quarter of
fiscal 2022, driving a 0.01x unfavorable discount within the multiplier.

The mixed impact of those variables unfavorably impacted our utilization multiplier
metric which measures the connection between complete income and contracted
income. Complete income divided by contracted income decreased from 1.31x within the
fourth quarter of fiscal 2021 to 1.27x within the first quarter of fiscal 2022.
Whereas we will quantify the impact of product combine on the multiplier indicator, we
can not differentiate the influence of the opposite variables. Nevertheless, our collections
prospects had been flat sequentially, indicating that the decline was pushed by our
blended BPOs and buyer engagement buyer classes.


Utilization impacts on the second quarter of fiscal 2022 in comparison with the primary quarter of fiscal 2022

Our enterprise and outcomes of operations within the second quarter of Fiscal 2022 had been impacted by quite a lot of variables, together with:

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• Regulation F guidelines have been in impact since November 2021. Since June 30, 2022it was unclear what number of prospects had adopted our advisable finest practices;

•Elevated originations and delinquencies, that are main indicators of the
anticipated dissipation of the consequences of the COVID-19 pandemic and the related
monetary stimulus. Within the second quarter of fiscal 2022, these will increase have
translated, and we consider will proceed to translate into larger minute and
digital volumes over time;

•A slight drop in quantity for our assortment shoppers, because the absence of tax refunds after the tax season interprets into decrease assortment yields;

•The cumulative impact of exterior occasions on the habits of our prospects, a
tight labor market, elevated uncertainty attributable to larger inflation and the
invasion of Ukraine by Russia; and

• Our non-recurring income {and professional} companies combine decreased from 2.4% of complete income within the first quarter of fiscal 2022 to 1.9% within the second quarter of fiscal 2022, leading to an unfavorable discount of 0 .01x of the multiplier.

The mixed impact of those variables unfavorably impacted our utilization multiplier
metric which measures the connection between complete income and contracted
income. Complete income divided by contracted income decreased from 1.27x within the
first quarter of fiscal 2022 to 1.23x within the second quarter of fiscal 2022.
Whereas we will quantify the impact of product combine on the multiplier indicator, we
can not differentiate the influence of the opposite variables. Nevertheless, like final
quarter, our collections prospects had been flat sequentially, indicating that the
decline was pushed by our blended BPOs and buyer engagement buyer
classes.


Third Quarter Fiscal 2022 Utilization Impacts vs. Second Quarter Fiscal 2022

Our enterprise and outcomes of operations within the third quarter of fiscal 2022 had been primarily impacted by two variables:

•We consider elevated originations and delinquencies are main indicators of
the anticipated dissipation of the consequences of the COVID-19 pandemic and the
related monetary stimulus. Within the third quarter of fiscal 2022, these
will increase have translated, and we consider will proceed to translate into larger
minute and digital volumes over time;

• Our non-recurring income {and professional} companies combine decreased from 1.6% of complete income within the second quarter of Fiscal 2022 to 1.9% within the third quarter of Fiscal 2022, leading to a positive change of 0 .01x of the multiplier.

The mixed impact of those variables favorably impacted our utilization multiplier
metric which measures the connection between complete income and contracted
income. Complete income divided by contracted income elevated from 1.23x within the
second quarter of fiscal 2022 to 1.26x within the third quarter of fiscal 2022. We
consider the restoration we have now been anticipating within the credit score cycle precipitated an
enchancment within the utilization multiplier of our collections prospects which
contributed to the general utilization multiplier improve within the third quarter of
fiscal 2022.


LiveVox's Segments

The Firm has decided that its Chief Govt Officer (“CEO”) is its chief working resolution maker. The Firm’s Chief Govt Officer opinions the monetary data offered on a consolidated foundation for the aim of evaluating efficiency and making choices on the way to allocate assets. Accordingly, the Firm has decided that it operates in a single reportable section.

Key Non-GAAP Operational and Monetary Efficiency Indicators

Along with the monetary efficiency measures offered in our consolidated monetary statements, we monitor the important thing indicators set out under to assist us assess development developments, set up budgets, measure the effectiveness of our gross sales efforts and advertising and to evaluate operational effectiveness.

LTM Internet Income Retention Price

We consider that our Final Twelve Months ("LTM") Internet Income Retention Price
supplies us and buyers with perception into our means to retain and develop
income from our prospects and is a significant measure of the long-term worth of
our buyer relationships. We calculate LTM Internet Income Retention Price by
dividing the recurring income acknowledged throughout the newest LTM interval by
the recurring income acknowledged through the LTM interval instantly previous the
most up-to-date LTM interval, supplied, nonetheless, that recurring income from a
buyer in the newest LTM interval is excluded from the calculation if
recurring income was not acknowledged from that buyer within the previous LTM
interval. Clients who stop utilizing our merchandise throughout the newest LTM interval
are included within the calculation. For instance, LTM Internet Income Retention for the
12-month interval ending September 2022 contains recurring income from all
prospects for whom income was acknowledged from October of 2020 to September of
2021 no matter whether or not such prospects elevated, decreased, or stopped their
use of our merchandise throughout that interval (i.e., outdated
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prospects), however excludes recurring income from all prospects who started utilizing
our companies from October of 2021 to September of 2022 (i.e., new prospects). We
outline month-to-month recurring income as recurring month-to-month contract and extra utilization
income, which we calculate individually from one-time, non-recurring income by
month by buyer. We take into account all contract and extra utilization income, which
represents 98% of our income, to be recurring income as all of our contracts
present for a minimal dedication quantity. We take into account skilled companies
income and one-time changes, that are booked on a one-time, nonrecurring
foundation, to be non-recurring income. Skilled companies and different one-time
changes are usually not materials to the results of the calculation.
Nevertheless, one-time non-recurring income is vital with respect to timing as
we invoice set up and non-standard assertion of labor charges instantly and
acknowledge the income because the work is accomplished, which is mostly prematurely of
the start of recurring income which is once we acknowledge the start of
the LTM interval instantly previous the newest LTM interval.

The next desk exhibits our LTM Internet Income Retention Price for the durations
offered:

                                          Twelve Months Ended September 30,                      Twelve Months Ended December 31,
                                             2022                     2021                         2021                          2020
LTM Internet Income Retention Price                     109  %                 107  %                              105  %                 106  %


Our LTM Internet Income Retention Price displays the enlargement over time of our
present prospects as they add new merchandise and extra models of service. A
a lot larger share of the product income from our prospects is contracted
on our per minute pricing mannequin with a minimal dedication as in comparison with our per
agent pricing mannequin with minimal commitments for each brokers and models of
service.

Our LTM Internet Income Retention Price elevated by 2 share factors, to 109% in
the twelve months ended September 30, 2022 from 107% within the twelve months ended
September 30, 2021 primarily on account of the tapering of the influence of
COVID-19 and the associated lower in extra utilization income that occurred from the
first quarter of fiscal 2020 (which is now not included within the calculation to
the fourth quarter of 2020). As well as, month-to-month minimal contract income for
prospects grew by 21% from the twelve months ended September 30, 2021 to the
twelve months ended September 30, 2022.

Our LTM Internet Income Retention Price decreased by 1 share level, to 105% in
the twelve months ended December 31, 2021 from 106% within the twelve months ended
December 31, 2020 primarily on account of the influence of COVID-19 and the
associated lower in extra utilization income, described above. Regardless of the decline
in LTM Internet Income Retention Price, month-to-month minimal contract income for
prospects grew by 26% from fiscal 2020 to fiscal 2021.


Adjusted EBITDA

Along with internet loss offered in accordance with usually accepted
accounting precept ("GAAP"), we monitor Adjusted EBITDA, a Non-GAAP monetary
measure, to investigate our monetary outcomes and consider that it's helpful to
buyers, as a complement to U.S. GAAP measures, in evaluating our ongoing
operational efficiency and enhancing an general understanding of our previous
monetary efficiency. We consider that Adjusted EBITDA helps illustrate
underlying developments in our enterprise that might in any other case be masked by the impact
of the revenue or bills that we exclude from Adjusted EBITDA. Moreover, we
use this measure to ascertain budgets and operational targets for managing our
enterprise and evaluating our efficiency. We additionally consider that Adjusted EBITDA
supplies a further device for buyers to make use of in evaluating our recurring core
enterprise working outcomes over a number of durations with different firms in our
business.

Adjusted EBITDA shouldn't be thought-about in isolation from, or as an alternative
for, monetary data ready in accordance with U.S. GAAP, and our
calculation of Adjusted EBITDA could differ from that of different firms in our
business. We compensate for the inherent limitations related to utilizing
Adjusted EBITDA by way of disclosure of those limitations, presentation of our
consolidated monetary statements in accordance with U.S. GAAP and
reconciliation of Adjusted EBITDA to essentially the most immediately comparable U.S. GAAP
measure, internet loss. We calculate Adjusted EBITDA as internet loss earlier than
(a) depreciation and amortization, (b) long-term fairness incentive bonus, (c)
stock-based compensation expense, (d) curiosity expense, internet, (e) change within the
truthful worth of warrant legal responsibility, (f) different expense (revenue), internet, (g) provision
for revenue taxes, and (h) different objects that don't immediately have an effect on what we
take into account to be our core working efficiency.

The next desk supplies a reconciliation of internet loss and adjusted EBITDA for the durations offered (in 1000’s of {dollars}):

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                                                             Three Months Ended                 9 Months Ended September 30,
                                                          September 30, (unaudited)                       (unaudited)
                                                           2022                 2021                2022                2021
Internet loss                                             $      (7,772)        

($11,344) ($31,539) ($91,362)
Non-GAAP changes: Amortization expense (1)

                            1,119              1,628                3,550              4,834
Lengthy-term fairness incentive bonus and stock-based
compensation bills (2)(3)                                 2,976              2,069                8,878             72,035
Curiosity expense, internet                                          896              1,033                2,390              2,918
Change within the truthful worth of warrant legal responsibility                  350               (300)                (134)              (675)
Different expense (revenue), internet                                    160               (460)                 209               (435)

Commissions and prices associated to acquisition and financing (4)

                                                              -                480                   10              1,521
Transaction-related prices (4)                                   98                531                  281              1,834
Golden Gate Capital administration payment bills (4)                  -                (11)                   -                135
Provision for revenue taxes                                     159                100                  474                187
Severance prices (5)                                            521                  -                  521                  -
Adjusted EBITDA                                      $      (1,493)         $  (6,274)         $   (15,360)         $  (9,008)


(1) Amortization expense included in our outcomes of operations is as follows (in 1000’s of {dollars}):

                                                           Three Months Ended                9 Months Ended September
                                                        September 30, (unaudited)                  30, (unaudited)
                                                          2022                2021              2022               2021
Price of income                                     $         343          $   927          $    1,295          $ 2,785
Gross sales and advertising expense                                   613              604               1,835            1,783
Basic and administrative expense                            126               62                 312              164
Analysis and improvement expense                               37               35                 108              102
Complete depreciation and amortization                 $       1,119          

$1,628 $3,550 $4,834

(2) The long-term fairness incentive awards included in our outcomes of operations are as follows (in 1000’s of {dollars}):

                                                           Three Months Ended                9 Months Ended September 30,
                                                        September 30, (unaudited)                      (unaudited)
                                                          2022                2021               2022                2021
Price of income                                     $         -            $    36          $          -          $  9,695
Gross sales and advertising expense                                   -                313                     -            18,401
Basic and administrative expense                            -                194                     -            18,595
Analysis and improvement expense                              -                346                     -            23,886
Complete long-term fairness incentive bonus              $         -            

$889 $- $70,577

(3) Inventory-based compensation expense included in our outcomes of operations is as follows (in 1000’s of {dollars}):

                                                           Three Months Ended                9 Months Ended September
                                                        September 30, (unaudited)                  30, (unaudited)
                                                          2022                2021              2022               2021
Price of income                                     $         284          $   154          $      999          $   182
Gross sales and advertising expense                                   706              255               2,184              312
Basic and administrative expense                          1,055              354               2,655              490
Analysis and improvement expense                              931              417               3,040              474
Complete stock-based compensation bills             $       2,976          

$1,180 $8,878 $1,458

(4) Included normally and administrative bills for all durations offered.

(5) Severance prices relate to a one-time severance occasion within the third quarter of
fiscal 2022, involving an approximate 3% discount in worker headcount. These
severance prices included in our outcomes of operations are as follows ({dollars} in
1000's):
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                                                          Three Months Ended               9 Months Ended September 30,
                                                       September 30, (unaudited)                     (unaudited)
                                                        2022               2021                2022                2021
Price of income                                     $      400          $      -          $        400          $      -
Gross sales and advertising expense                                116                 -                   116                 -
Basic and administrative expense                           -                 -                     -                 -
Analysis and improvement expense                             5                 -                     5                 -
Complete severance prices                               $      521          $      -          $        521          $      -


Non-GAAP Gross Revenue and Non-GAAP Gross Margin Proportion

Along with gross revenue offered in accordance with GAAP, we additionally monitor
non-GAAP gross revenue and non-GAAP gross margin share. Administration makes use of
Non-GAAP gross revenue and Non-GAAP gross margin share to guage working
efficiency and to find out useful resource allocation amongst our varied product
choices. We consider Non-GAAP gross revenue and Non-GAAP gross margin share
enable for higher comparability of monetary outcomes amongst our rivals. We additionally
consider Non-GAAP gross revenue and Non-GAAP gross margin share present
helpful data to buyers and others to grasp and consider our
working ends in the identical method as our administration and board of administrators.

Non-GAAP gross revenue and Non-GAAP gross margin share shouldn't be
thought-about in isolation from, or as an alternative choice to, U.S. GAAP measures.
Non-GAAP gross revenue and Non-GAAP gross margin share might not be comparable
to equally titled measures of different firms as a result of different firms could not
calculate Non-GAAP gross revenue and Non-GAAP gross margin share or
equally titled measures in the identical method as we do. U.S. GAAP defines gross
revenue as income much less price of income. Price of income contains all bills
related to our varied product choices as extra totally described below the
caption "-Elements of Outcomes of Operations-Price of Income-" under. We outline
Non-GAAP gross revenue as gross revenue after including again the next objects:

•depreciation and amortization;

•long-term inventory incentive and stock-based compensation expense; and

• dismissal prices

We add again depreciation and amortization, long-term fairness incentive bonus and
stock-based compensation bills and severance prices as a result of they're one-time
or non-cash objects. We eradicate the influence of those one-time or non-cash objects
as a result of we don't take into account them indicative of our core working efficiency.
Their exclusion facilitates comparisons of our working efficiency on a
period-to-period foundation. Subsequently, we consider exhibiting Non-GAAP gross margin to
take away the influence of those one-time or non-cash bills is useful to buyers
in assessing our gross revenue and gross margin efficiency in a manner that's
just like how administration assesses our efficiency.

We calculate non-GAAP gross margin share by dividing non-GAAP gross revenue by income, expressed as a share of income.

The next desk supplies a reconciliation of gross revenue to non-GAAP gross revenue for the durations offered (in 1000’s of {dollars}):

                                                          Three Months Ended                9 Months Ended September 30,
                                                      September 30, (unaudited)                       (unaudited)
                                                        2022                2021                2022                2021
Gross revenue                                      $     22,360           $ 17,028          $   61,260            $ 41,091
Depreciation and amortization                              343                927               1,295               2,785
Lengthy-term fairness incentive bonus and stock-based
compensation bills                                      284                190                 999               9,877
Severance prices                                            400                  -                 400                   -
Non-GAAP gross revenue                             $     23,387           $ 18,145          $   63,954            $ 53,753

Gross margin %                                            63.4   %           55.8  %             61.1    %           47.0  %
Non-GAAP gross margin %                                   66.3   %           59.5  %             63.7    %           61.5  %


Elements of working outcomes

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Income

We derive income by offering merchandise below quite a lot of pricing fashions. Our
lately launched AI Digital Agent product and our historic Voice product are
supplied below a usage-based pricing mannequin with costs calculated on a
per-minute foundation with a contracted minimal dedication in accordance with the
phrases of the underlying pricing agreements. Voice is our predominant supply of
income. Different income sources are derived from merchandise below the next
pricing fashions:

1)a per “unit of measure” with minimal dedication (e.g. Speech IQ);

2) combining per-agent and per-“unit-of-measure” fashions with minimal contractual commitments for every (eg, SMS, electronic mail, U-CRM companies);

3)a per agent pricing mannequin with a minimal agent dedication (e.g., U-Script,
U-Ticket, U-Chat, U-High quality Administration, U-Display Seize, U-CSAT, U-BI, Hosted
PBX companies); and

4) A per agent pricing mannequin with a minimal agent dedication with a most month-to-month dedication (eg PDAS – our compliance product, U-BI).

Outdoors of Voice, our pricing fashions detailed above are comparatively new to the market and never but financially materials to our enterprise.


Price of Income

Our price of income consists of personnel prices and related prices equivalent to
journey, data know-how, facility allocations and stock-based
compensation for Implementation and Coaching Providers, Buyer Care, Technical
Help, Skilled Providers, Person Acceptance High quality Assurance, Technical
Operations and VoIP companies to our prospects. Different prices of income embrace
non-cash prices related to depreciation and amortization together with acquired
know-how, costs from telecommunication suppliers for communications, knowledge
middle prices and prices to suppliers of cloud communication companies, software program,
tools upkeep and help prices to take care of service supply operations.

Within the fourth quarter of fiscal 2021, we accomplished a serious strategic milestone
when our knowledge middle transitioned from a mannequin based mostly on sustaining a
co-location facility with our personal capital tools to a 100% cloud technique
based mostly on month-to-month recurring costs for capability added in usually small step
operate increments. Because of this, we have now decreased our capital expenditures for
knowledge middle tools, which has slowed development in depreciation and elevated our
knowledge middle prices for our cloud provisioning. We anticipate characteristic launch
efficiencies for our cloud operations as analysis and improvement assets
eradicate the discharge effort related to our co-location deployment. Now we have
accelerated depreciation expense related to the change in helpful life
estimate of the co-location facility.

As our enterprise grows, we anticipate to understand economies of scale in our price of
income. We use the LiveVox platform to facilitate data-driven improvements to
establish and facilitate effectivity enchancment to our implementation, buyer
care and help, and technical operations groups. Moreover, our analysis and
improvement priorities embrace ease of implementation, reliability and ease of
use aims that cut back prices and lead to economies of scale relative to
income development.


Working Bills

We classify our working bills into gross sales and advertising, normal and administrative bills, and analysis and improvement.

Gross sales and Advertising. Gross sales and advertising bills consist primarily of salaries
and associated bills, together with stock-based compensation, for personnel in gross sales
and advertising, gross sales commissions, channel particular program incentive funds
(SPIFF) and channel commissions, journey prices, in addition to advertising pipeline
administration, content material supply, packages, campaigns, lead technology, and
allotted overhead. We consider it is very important proceed investing in gross sales
and advertising to proceed to generate income development, and we anticipate gross sales and
advertising bills to extend in absolute {dollars} and fluctuate as a share
of income as we proceed to help our development initiatives.

Basic and Administrative. Basic and administrative bills consist
primarily of wage and associated bills, together with stock-based compensation,
for administration, finance and accounting, authorized, data techniques and human
assets personnel, skilled charges, compliance prices, different company
bills and allotted overhead. We anticipate that normal and administrative
bills will fluctuate in absolute {dollars} from interval to interval however decline as
a share of income over time.

Analysis and Growth. Analysis and improvement bills consist primarily of
wage and associated bills, together with stock-based compensation, for LiveVox
personnel in addition to restricted outsourced software program improvement assets associated
to the identification and improvement of enhancements, and expanded options for
our merchandise, in addition to high quality assurance, testing, product administration and
allotted overhead. Analysis and improvement prices are expensed as incurred. We
haven't carried out analysis and improvement for internal-use software program that might
meet the {qualifications} for capitalization. We consider it is very important
proceed investing in
                                       44
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analysis and improvement to proceed to broaden and enhance our merchandise and
generate future income development, and we anticipate analysis and improvement bills
to extend in absolute {dollars} and fluctuate as a share of income as we
proceed to help our development initiatives.


Working outcomes

Comparability of the three months ended September 30, 2022 and 2021 (in 1000’s of {dollars})

The next tables summarize key elements of our outcomes of operations for
the three months ended September 30, 2022 and 2021 (in 1000's, besides per
share knowledge):

                                                                       Three Months Ended
                                                                    September 30, (unaudited)
                                                                          2022                         2021
Income                                                            $        35,253                $     30,507
Price of income                                                             12,893                      13,479
Gross revenue                                                                22,360                      17,028
Working bills
Gross sales and advertising expense                                                 13,826                      12,227
Basic and administrative expense                                           7,188                       7,642
Analysis and improvement expense                                             7,553                       8,130
Complete working bills                                                    28,567                      27,999
Loss from operations                                                        (6,207)                    (10,971)
Curiosity expense, internet                                                          896                       1,033
Change within the truthful worth of warrant legal responsibility                                  350                        (300)
Different expense (revenue), internet                                                    160                        (460)
Complete different expense, internet                                                     1,406                         273
Pre-tax loss                                                                (7,613)                    (11,244)
Provision for revenue taxes                                                     159                         100
Internet loss                                                           $        (7,772)               $    (11,344)

Internet loss per share-basic and diluted                               $         (0.08)               $      (0.12)

Weighted common shares outstanding-basic and diluted                       92,351                      91,444



Income

                                     Three Months Ended
                                 September 30, (unaudited)
                                     2022                 2021        $ Change      % Change
            Income        $      35,253               $ 30,507      $  4,746         15.6  %



Income elevated by $4.8 million, or 15.6%, to $35.3 million within the three
months ended September 30, 2022 from $30.5 million within the three months ended
September 30, 2021, primarily on account of 21.4% development in contracted income pushed
by the acquisition of recent prospects and upsells to our present buyer base,
in addition to a rise in utilization pushed by the variables mentioned in "-Utilization
Impacts on the Third Quarter of Fiscal 2022 relative to the Second Quarter of
Fiscal 2022-" above.

Price of income

                                        Three Months Ended
                                    September 30, (unaudited)
                                    2022                    2021         $ Change       % Change
         Price of income      $     12,893               $ 13,479       $    (586)        (4.3) %
         % of income                 36.6   %               44.2  %



                                       45
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Price of income decreased by $0.6 million, or 4.3%, to $12.9 million within the
three months ended September 30, 2022 from $13.5 million within the three months
ended September 30, 2021. The lower was attributable primarily to decreases
in depreciation and amortization expense of $0.6 million, cloud knowledge middle
prices of $0.4 million and consulting prices of $0.1 million that we skilled
whereas transitioning from our co-location deployment. With the transition to the
cloud full in late 2021, going ahead we anticipate continued profit from
decreased inherited technical debt (i.e., an idea in software program improvement that
displays the implied price of extra work attributable to prioritizing quick
supply of performance which requires subsequent rework), elevated
improvement effectivity and considerably decreased capital expenditure wants.
These decreases had been partially offset by a rise in personnel prices of $0.6
million, of which $0.4 million was related to a one-time severance occasion to
cut back worker headcount within the third quarter of fiscal 2022.

Gross revenue

                                             Three Months Ended
                                         September 30, (unaudited)
                                         2022                    2021         $ Change      % Change
     Gross revenue                  $     22,360               $ 17,028       $  5,332         31.3  %
     Gross margin share               63.4   %               55.8  %



Gross revenue elevated by $5.4 million, or 31.3%, to $22.4 million within the three
months ended September 30, 2022 from $17.0 million within the three months ended
September 30, 2021. The rise in gross revenue was a results of elevated
income of $4.8 million, decreased depreciation and amortization expense of $0.6
million, decreased cloud knowledge middle prices of $0.4 million, and decreased
consulting prices of $0.1 million, which had been partially offset by elevated
severance prices of $0.4 million, every as described above.

Gross sales and advertising expense

                                              Three Months Ended
                                          September 30, (unaudited)
                                          2022                    2021         $ Change      % Change
   Gross sales and advertising expense      $     13,826               $ 12,227       $  1,599         13.1  %
   % of income                             39.2   %               40.1  %



Gross sales and advertising expense elevated by $1.6 million, or 13.1%, to $13.8
million within the three months ended September 30, 2022 from $12.2 million within the
three months ended September 30, 2021. The rise was attributable primarily
to will increase in personnel prices of $1.2 million ensuing from elevated
headcount, stock-based compensation bills of $0.5 million related to the
annual restricted inventory unit ("RSU") awards granted below the 2021 Fairness
Incentive Plan (the "2021 Plan") within the third quarter of fiscal 2022, and journey
prices of $0.2 million as journey restrictions associated to the COVID-19 pandemic
continued to ease. These will increase had been partially offset by decreases in
advertising, promotions and tradeshows bills of $0.4 million as we scaled again
on advertising program spending within the third quarter of fiscal 2022 to give attention to
profitability.

Basic and administrative prices

                                                         Three Months Ended
                                                      September 30, (unaudited)
                                                       2022                 2021             $ Change               % Change
Basic and administrative expense               $      7,188           $   7,642          $     (454)                    (5.9) %
% of income                                             20.4   %            25.0  %




Basic and administrative expense decreased by $0.4 million, or 5.9%, to $7.2
million within the three months ended September 30, 2022 from $7.6 million within the
three months ended September 30, 2021. The lower was attributable primarily
to decreases in accounting, audit and authorized charges of $0.7 million in connection
with our transition to a public firm in fiscal 2021, and miscellaneous
normal and administrative bills of $0.4 million in reference to
administrators' and officers' insurance coverage. These decreases had been partially offset by an
improve in stock-based compensation bills of $0.7 million related to
the annual RSU awards granted below the 2021 Plan within the third quarter of fiscal
2022.
                                       46
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Analysis and improvement prices

                                                       Three Months Ended
                                                    September 30, (unaudited)
                                                     2022                 2021             $ Change               % Change
Analysis and improvement expense               $      7,553           $   8,130          $     (577)                    (7.1) %
% of income                                           21.4   %            26.6  %



Analysis and improvement expense decreased by $0.5 million, or 7.1%, to $7.6
million within the three months ended September 30, 2022 from $8.1 million within the
three months ended September 30, 2021. The lower was attributable primarily
to decreases in personnel prices of $0.4 million, computing prices used within the
improvement of software program of $0.4 million, and consulting prices of $0.2 million.
These decreases had been partially offset by improve in stock-based compensation
bills of $0.5 million related to the annual RSU awards granted below the
2021 Plan within the third quarter of fiscal 2022.

Curiosity expense, internet

                                          Three Months Ended
                                       September 30, (unaudited)
                                     2022                       2021        $ Change       % Change
     Curiosity expense, internet      $      896                   $ 1,033       $    (137)       (13.3) %
     % of income                      2.5   %                   3.4  %



Curiosity expense, internet decreased by $0.1 million, or 13.3%, to $0.9 million in
the three months ended September 30, 2022 from $1.0 million within the three months
ended September 30, 2021. The lower was attributable primarily to extend in
curiosity revenue of $0.2 million related to the marketable securities which
we invested for the reason that fourth quarter of fiscal 2021.

Change in truthful worth of warrant legal responsibility

                                                    Three Months Ended
                                                 September 30, (unaudited)
                                                  2022                2021             $ Change               % Change
Change within the truthful worth of warrant
legal responsibility                                    $      350           $    (300)         $      650                   (216.7) %
% of income                                        1.0   %            (1.0) %



Loss (achieve) acknowledged on account of change within the truthful worth of warrant legal responsibility
elevated by $0.7 million, or 216.7%. The rise was attributable primarily to
a rise in truthful worth of the Ahead Buy Warrants of $0.4 million in
the three months ended September 30, 2022 in comparison with a lower in truthful worth
of $0.3 million within the three months ended September 30, 2021. For extra
data, see Notice 19 of the Firm's consolidated monetary statements
included in Half I, Merchandise 1 of this Quarterly Report.


                                       47
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Comparability of the 9 months ended September 30, 2022 and 2021

The next tables summarize key elements of our outcomes of operations for
the 9 months ended September 30, 2022 and 2021 (in 1000's, besides per
share knowledge):

                                                                   9 Months Ended September
                                                                         30, (unaudited)
                                                                          2022                          2021
Income                                                            $        100,333                $     87,365
Price of income                                                              39,073                      46,274
Gross revenue                                                                 61,260                      41,091
Working bills
Gross sales and advertising expense                                                  43,448                      48,820
Basic and administrative expense                                           22,202                      37,159
Analysis and improvement expense                                             24,210                      44,479
Complete working bills                                                     89,860                     130,458
Loss from operations                                                        (28,600)                    (89,367)
Curiosity expense, internet                                                         2,390                       2,918
Change within the truthful worth of warrant legal responsibility                                  (134)                       (675)
Different expense (revenue), internet                                                     209                        (435)
Complete different expense, internet                                                      2,465                       1,808
Pre-tax loss                                                                (31,065)                    (91,175)
Provision for revenue taxes                                                      474                         187
Internet loss                                                           $        (31,539)               $    (91,362)

Internet loss per share-basic and diluted                               $          (0.34)               $      (1.20)

Weighted common shares outstanding-basic and diluted                        91,800                      76,122



Income

                                              9 Months Ended September 30,
                                                        (unaudited)
                                                  2022                2021             $ Change              % Change
Income                                      $   100,333          $  87,365          $  12,968                     14.8  %



Income elevated by $13.0 million, or 14.8%, to $100.3 million within the 9
months ended September 30, 2022 from $87.4 million within the 9 months ended
September 30, 2021, primarily on account of 20.8% development in contracted income pushed
by the acquisition of recent prospects and upsells to our present buyer base,
partially offset by a discount in utilization pushed by the variables mentioned below
"-Utilization Impacts on the First Quarter of Fiscal 2022 relative to the Fourth
Quarter of Fiscal 2021-", "-Utilization Impacts on the Second Quarter of Fiscal 2022
relative to the First Quarter of Fiscal 2022-" and "-Utilization Impacts on the Third
Quarter of Fiscal 2022 relative to the Second Quarter of Fiscal 2022-" above.


Price of income

                                                   9 Months Ended September 30,
                                                             (unaudited)
                                                       2022                 2021             $ Change              % Change
Price of income                                  $    39,073            $  46,274          $  (7,201)                   (15.6) %
% of income                                            38.9    %            53.0  %



Price of income decreased by $7.2 million, or 15.6%, to $39.1 million within the
9 months ended September 30, 2022 from $46.3 million within the 9 months ended
September 30, 2021. The lower was attributable primarily to lower in
personnel prices of $8.3 million, of which $9.7 million was related to our
Worth Creation Incentive Plan ("VCIP") and Possibility-based Incentive Plan
                                       48
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("OBIP") awards that totally vested and had been recorded as compensation expense upon
a liquidity occasion (i.e., the Merger) within the second quarter of fiscal 2021. The
lower in personnel prices had been partially offset by improve in cloud knowledge
middle prices of $1.2 million whereas we proceed to construct out new digital
manufacturing situations emigrate prospects from our co-location deployment. With
the transition to the cloud full in late 2021, going ahead, we anticipate
continued profit from decreased technical debt (i.e., an idea in software program
improvement that displays the implied price of extra rework attributable to
selecting a straightforward answer now as a substitute of utilizing a greater method that might take
longer), elevated improvement effectivity and considerably decreased capital
expenditure wants.


Gross revenue

                                                   9 Months Ended September 30,
                                                             (unaudited)
                                                       2022                 2021             $ Change              % Change
Gross revenue                                     $    61,260            $  41,091          $  20,169                     49.1  %
Gross margin share                                 61.1    %            47.0  %



Gross revenue elevated by $20.2 million, or 49.1%, to $61.3 million within the 9
months ended September 30, 2022 from $41.1 million within the 9 months ended
September 30, 2021. The rise in gross revenue was a results of elevated
income of $13.0 million and decreased personnel prices of $8.3 million associated
to VCIP and OBIP awards, which had been partially offset by elevated cloud knowledge
middle prices of $1.2 million, described above.


Gross sales and advertising bills

                                               9 Months Ended September 30,
                                                         (unaudited)
                                                   2022                 2021             $ Change              % Change
Gross sales and advertising expense                  $    43,448            $  48,820          $  (5,372)                   (11.0) %
% of income                                        43.3    %            55.9  %



Gross sales and advertising expense decreased by $5.4 million, or 11.0%, to $43.4
million within the 9 months ended September 30, 2022 from $48.8 million within the
9 months ended September 30, 2021. The lower was attributable primarily to
lower in personnel prices of $11.1 million, of which $18.1 million was
related to our VCIP and OBIP awards that totally vested and had been recorded as
compensation expense upon a liquidity occasion (i.e., the Merger) within the second
quarter of fiscal 2021. The lower in personnel prices had been partially offset by
will increase in stock-based compensation bills of $1.9 million related to
the RSUs and PSUs granted below the 2021 Plan for the reason that third quarter of fiscal
2021, journey bills of $1.5 million as journey restrictions associated to the
COVID-19 pandemic continued to ease, advertising, promotions and tradeshow
bills of $1.4 million, and miscellaneous gross sales and advertising bills of $0.4
million.


Basic and administrative prices

                                                   9 Months Ended September 30,
                                                             (unaudited)
                                                       2022                 2021             $ Change              % Change
Basic and administrative expense               $    22,202            $  37,159          $ (14,957)                   (40.3) %
% of income                                            22.1    %            42.5  %




Basic and administrative expense decreased by $15.0 million, or 40.3%, to
$22.2 million within the 9 months ended September 30, 2022 from $37.2 million in
the 9 months ended September 30, 2021. The lower was attributable
primarily to lower in personnel prices of $17.4 million, of which $18.4
million was related to our VCIP and OBIP awards that totally vested and had been
recorded as compensation expense upon a liquidity occasion (i.e., the Merger) in
the second quarter of fiscal 2021. As well as, accounting, audit and authorized charges
decreased by $0.9 million in reference to our transition to a public firm
in fiscal 2021. These decreases had been partially offset by will increase in
stock-based compensation bills of $2.2 million related to the RSUs and
PSUs
                                       49
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granted below the 2021 Plan for the reason that third quarter of fiscal yr 2021, varied normal and administrative bills of $0.5 million primarily attributable to administrators’ and officers’ insurance coverage, software program prices for $0.4 million and workplace area and utility prices of $0.3 million.

Analysis and improvement prices

                                                 9 Months Ended September 30,
                                                           (unaudited)
                                                     2022                 2021             $ Change              % Change
Analysis and improvement expense               $    24,210            $  44,479          $ (20,269)                   (45.6) %
% of income                                          24.1    %            50.9  %



Analysis and improvement expense decreased by $20.3 million, or 45.6%, to $24.2
million within the 9 months ended September 30, 2022 from $44.5 million within the
9 months ended September 30, 2021. The lower was attributable primarily to
lower in personnel prices of $22.3 million, of which $23.5 million was
related to our VCIP and OBIP awards that totally vested and had been recorded as
compensation expense upon a liquidity occasion (i.e., the Merger) within the second
quarter of fiscal 2021. The lower in personnel prices had been partially offset by
improve in stock-based compensation bills of $2.6 million related to
the RSUs and PSUs granted below the 2021 Plan for the reason that third quarter of fiscal
2021.


Curiosity expense, internet

                                                       9 Months Ended September 30,
                                                                 (unaudited)
                                                           2022                 2021             $ Change               % Change
Curiosity expense, internet                                $     2,390            $   2,918          $     (528)                   (18.1) %
% of income                                                 2.4    %             3.3  %



Curiosity expense, internet decreased by $0.5 million, or 18.1%, to $2.4 million in
the 9 months ended September 30, 2022 from $2.9 million within the 9 months
ended September 30, 2021. The lower was attributable primarily to elevated
curiosity revenue of $0.7 million related to the marketable securities which
we invested for the reason that fourth quarter of fiscal 2021.


Change in truthful worth of warrant legal responsibility

                                                9 Months Ended September 30,
                                                          (unaudited)
                                                    2022                  2021             $ Change               % Change
Change within the truthful worth of warrant
legal responsibility                                    $       (134)            $    (675)         $      541                    (80.1) %
% of income                                         (0.1)    %            (0.8) %



Acquire acknowledged on account of change within the truthful worth of warrant legal responsibility decreased
by $0.5 million, or (80.1)%. The lower was attributable primarily to lower
in truthful worth of Ahead Buy Warrants of $0.1 million within the 9 months
ended September 30, 2022 in comparison with lower in truthful worth of $0.7 million in
the 9 months ended September 30, 2021. For extra data, see Notice 19 of
the Firm's consolidated monetary statements included in Half I, Merchandise 1 of
this Quarterly Report.


Money and capital assets

Sources of money

LiveVox's consolidated monetary statements have been ready assuming the
Firm will proceed as a going concern for the 12-month interval from the date
of issuance of the consolidated monetary statements, which contemplates the
realization of belongings and the settlement of liabilities and commitments within the
regular course of enterprise. The Firm's major sources of liquidity are money
                                       50
--------------------------------------------------------------------------------

generated by working money stream and debt. For the 9 months ended September 30, 2022 and 2021, the Firm’s money flows utilized in working actions have been
$23.3 million and $59.1 millionrespectively.

As of September 30, 2022 and December 31, 2021, the Firm held money and money
equivalents of $22.6 million and $47.2 million, respectively. As well as, the
Firm had restricted money of $0.1 million as of each September 30, 2022 and
December 31, 2021, associated to the holdback quantity for an acquisition the Firm
made in 2019. The Firm additionally held marketable securities of $47.5 million and
$49.4 million as of September 30, 2022 and December 31, 2021, respectively.

The time period mortgage and revolving credit score facility that the Firm entered into with
PNC Financial institution, as amended (the "Credit score Facility"), supplies for a $57.6 million time period
mortgage, a $5.0 million line of credit score and a $1.5 million letter of credit score
sub-facility. The Credit score Facility is collateralized by a first-priority
perfected safety curiosity in considerably all of the belongings of the Firm and
is topic to sure monetary covenants earlier than and after a covenant conversion
date. Covenant conversion could also be elected early by the Firm if sure
standards are met, together with, however not restricted to, assembly mounted cost protection
and liquidity ratio targets as of the newest twelve-month interval. Previous to
the covenant conversion date, the Firm is required to take care of minimal ranges
of liquidity and recurring income. As of the covenant conversion date, the
Firm is required to take care of the Mounted Cost Protection Ratio and Leverage
Ratio (as outlined within the Credit score Facility) measured on a quarter-end foundation for
the four-quarter interval ending on every such date by way of the tip of the
settlement. The time period mortgage is due December 31, 2025. The Firm was in compliance
with all debt covenants at September 30, 2022 and December 31, 2021 and was in
compliance with all debt covenants as of the date of issuance of those
consolidated monetary statements. There was no unused borrowing capability below
the time period mortgage portion of the Credit score Facility at September 30, 2022 or
December 31, 2021. There have been no quantities excellent below the revolving portion
of the Credit score Facility as of September 30, 2022 or December 31, 2021.


Money wants

LiveVox's money necessities inside the subsequent 12 months consist primarily of
working and administrative actions together with worker associated bills and
normal, working and overhead bills, present maturities of the Firm's
time period mortgage, working and finance leases and different obligations.

by LiveVox long-term money necessities consist of varied contractual obligations and commitments, together with:

•Time period mortgage - The Firm has contractual obligations below its time period mortgage to make
principal and curiosity funds. Please see Notice 9 to the Firm's consolidated
monetary statements included in Half I, Merchandise 1 of this Quarterly Report for a
dialogue of the contractual obligations below the Firm's time period mortgage and the
timing of principal maturities. The principal quantity is due December 31, 2025;

•Working and finance lease obligations - The Firm leases its company
headquarters and worldwide places of work below working leases, and finance pc
and networking tools and software program purchases for its co-location knowledge facilities
below finance leases. Please see Notice 8 to the Firm's consolidated monetary
statements included in Half I, Merchandise 1 of this Quarterly Report for additional
element of the Firm's obligations below working and finance leases and the
timing of anticipated future lease funds;

•Different liabilities - These embrace different long-term liabilities mirrored within the
Firm's consolidated steadiness sheets as of September 30, 2022, together with
obligations related to sure worker and non-employee incentive plans,
Ahead Buy Warrants, unrecognized tax advantages and varied long-term
liabilities, which have some inherent uncertainty within the timing of those
funds.

Future capital necessities will rely on many components, together with the Firm's
buyer development price, buyer retention, timing and extent of improvement
efforts, the enlargement of gross sales and advertising actions, the introduction of
new and enhanced companies choices, the persevering with market acceptance of the
Firm's companies, efficient integration of acquisition actions, if any, and
sustaining the Firm's financial institution credit score facility. Moreover, the length and
extent of the influence from the present macroeconomic and geopolitical situations
and the COVID-19 pandemic continues to rely on future developments that can't
be precisely predicted presently. Whereas these components have precipitated
operational difficulties, and should proceed to create challenges for the
Firm's efficiency, they haven't, so far, had a considerable internet influence on
the Firm's liquidity place.

The Firm believes the money generated by working money flows and debt shall be
enough to fulfill the Firm's anticipated money necessities for no less than the
subsequent 12 months from the date of this Quarterly Report and past, whereas
sustaining enough liquidity for regular working functions.


Acquisition Alternatives

The Firm believes that there could also be alternative for additional consolidation in
LiveVox's business. Infrequently, the Firm evaluates potential strategic
alternatives, together with acquisitions of different suppliers of cloud-based
companies. The Firm has been in, and now and again could interact in,
discussions with counterparties in respect of varied potential strategic
acquisition
                                       51
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and funding transactions. A few of these transactions could possibly be materials to the
Firm's enterprise and, if accomplished, might require important commitments of
capital, lead to elevated leverage or dilution and/or topic the Firm to
surprising liabilities. In reference to evaluating potential strategic
acquisition and funding transactions, the Firm could incur important
bills for the analysis and due diligence investigation of those potential
transactions.


Comparability of money flows for the 9 months ended September 30, 2022 and 2021

The next desk summarizes the principle elements of our money flows for the 9 months ended September 30, 2022 and 2021 (in 1000’s of {dollars}):

                                                                9 Months Ended September 30,
                                                                          (unaudited)
                                                                  2022                   2021
Internet money utilized in working actions                       $      (23,283)         $    (59,144)
Internet money supplied by (utilized in) investing actions                   (927)                  116
Internet money supplied by (utilized in) financing actions                    (77)              144,582
Impact of international foreign money translation                                (336)                  (40)
Internet improve (lower) in money, money equivalents and
restricted money                                             $      (24,623)         $     85,514


Internet money utilized in working actions

Money flows utilized in working actions within the 9 months ended September 30,
2022 decreased by $35.9 million to $23.3 million from $59.1 million through the
identical interval in fiscal 2021. The lower to internet money utilized in working
actions was primarily attributable to a lower of $59.8 million in internet
loss, partially offset by a lower of $24.3 million in non-cash changes to
internet loss. The lower in non-cash objects was primarily attributable to the
compensation expense of $32.9 million recorded within the second quarter of fiscal
2021 related to the VCIP and OBIP awards totally vested in reference to
the Merger, partially offset by a $7.4 million improve of stock-based
compensation expense related to the RSUs and PSUs granted below the 2021
Plan for the reason that third quarter of fiscal 2021. Internet money utilized in working
actions additionally included a lower of $0.4 million in money from working
belongings and liabilities, primarily because of the timing of money funds to distributors
and money receipts from prospects.

Internet money supplied by (utilized in) investing actions

Money flows from investing actions within the 9 months ended September 30, 2022
decreased by $1.0 million to money outflows of $0.9 million from money inflows of
$0.1 million throughout the identical interval in fiscal 2021. Internet money utilized in investing
actions through the 9 months ended September 30, 2022 was comprised of the
purchases of debt securities of $9.5 million and the purchases of property and
tools of $0.9 million, partially offset by proceeds from sale of debt
securities of $3.5 million and proceeds from maturities and principal paydowns
of debt securities of $6.0 million.

Internet money supplied by (utilized in) financing actions

Money flows from financing actions within the 9 months ended September 30, 2022
decreased by $144.7 million to money outflows of $0.1 million from money inflows
of $144.6 million throughout the identical interval in fiscal 2021. The lower to internet
money from financing actions was primarily attributable to the online money
proceeds of $157.4 million incurred within the second quarter of fiscal 2021 as a
results of the Merger, partially offset by the compensation of drawdown on the
revolving Credit score Facility of $4.7 million made within the second quarter of fiscal
2021 and the cost of contingent consideration of $6.0 million made within the
third quarter of fiscal 2021 in reference to the BusinessPhone asset
acquisition accomplished within the first quarter of fiscal 2021.


Crucial accounting estimates

Administration's dialogue and evaluation of our monetary situation and outcomes of
operations relies on our consolidated monetary statements included in Half I,
Merchandise 1 of this Quarterly Report, which have been ready in accordance with
U.S. GAAP.

The preparation of those consolidated monetary statements requires administration
to make estimates and assumptions that have an effect on the reported quantities of belongings and
liabilities and disclosure of contingent belongings and liabilities on the date of
the consolidated monetary statements and the reported quantities of income and
bills through the reporting durations. Vital objects topic to such
estimates and assumptions embrace, however usually are not restricted to, the willpower of
the helpful lives of long-lived belongings, interval of good thing about deferred gross sales
commissions, allowances for uncertain accounts, truthful worth of marketable
securities, truthful worth of goodwill and long-lived belongings, truthful worth of
incentive awards, truthful worth of warrants, establishing standalone promoting value,
valuation of deferred tax belongings, revenue tax
                                       52
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uncertainties and different contingencies. Administration periodically evaluates such
estimates and they're adjusted prospectively based mostly upon such periodic
analysis. Precise outcomes might differ from these estimates, and such
variations could possibly be materials to the Firm's consolidated monetary place
and outcomes of operations, requiring adjustment to those balances in future
durations.

Whereas our important accounting insurance policies are extra totally described within the notes
to the consolidated monetary statements included in Half I, Merchandise 1 of this
Quarterly Report, we consider that the next accounting estimates are
vital to our enterprise operations and understanding of our monetary outcomes.
We take into account an accounting judgment, estimate or assumption to be vital when
(a) the estimate or assumption is complicated in nature or requires a excessive diploma of
subjectivity and judgment and (b) the usage of completely different judgments, estimates and
assumptions might have a cloth influence on our consolidated monetary
statements.

Impairment of long-lived belongings, together with intangible belongings

Lengthy-lived belongings to be held and used are reviewed for impairment every time
occasions or modifications in circumstances point out that the associated carrying quantity could
not be recoverable. When required, impairment losses on belongings to be held and
used are acknowledged based mostly on the truthful worth of the asset and long-lived belongings
to be disposed of are reported on the decrease of the carrying quantity or truthful
worth. No impairment losses have been acknowledged in any of the durations
offered.

We carry out our annual impairment assessment of goodwill on October 1 of every yr,
and when a triggering occasion happens between annual impairment assessments. In testing
for goodwill impairment, the Firm has the choice to first assess qualitative
components to find out whether it is extra possible than not that the truthful worth of the
Firm's single reporting unit is lower than its carrying quantity, together with
goodwill, or bypass the qualitative evaluation and proceed on to the
quantitative impairment take a look at to find out if the truthful worth of the reporting
unit exceeds its carrying quantity. If the truthful worth is set to be much less
than the carrying worth, an impairment cost is recorded for the quantity by
which the reporting unit's carrying quantity exceeds its truthful worth, restricted to
the whole quantity of goodwill allotted to that reporting unit. No impairment
losses have been acknowledged in any of the durations offered.

Intangible belongings, consisting of acquired developed know-how, company title,
buyer relationships and workforce, are reviewed for impairment every time
occasions or modifications in circumstances point out an asset's carrying worth might not be
recoverable. No impairment losses have been acknowledged in any of the durations
offered.

Impairment of marketable securities

The Firm evaluates the amortized price of debt securities in comparison with their
truthful worth to find out whether or not a debt safety is impaired and whether or not an
impaired debt safety is other-than-temporary impaired ("OTTI") at every
reporting interval. Components thought-about in figuring out whether or not an OTTI happens
embrace the size of time and extent to which truthful worth has been lower than the
price foundation, credit score high quality of the issuer and the Firm's means and intent to
maintain the funding for a time frame enough to permit for any anticipated
restoration in market worth. For a debt safety deemed to be OTTI, the worth of
the debt safety is decreased, the credit score associated element of OTTI is recorded
in earnings and the noncredit associated element is charged to different
complete revenue (loss) within the consolidated statements of operations and
complete loss.

To September 30, 2022 and December 31, 2021the Firm decided that the unrealized losses had been short-term in nature and didn’t take into account the debt securities to be OTTI.

Income recognition

The Firm acknowledges income in accordance with WE GAAP, in accordance with ASC 606, Income from contracts with prospects.

The Firm derives considerably all of its income by offering cloud-based
contact middle merchandise below a usage-based mannequin. The Firm's efficiency
obligations are happy over time because the buyer has steady entry to its
hosted know-how platform options by way of one in all its knowledge facilities and
concurrently receives and consumes the advantages and the Firm performs its
companies. Different immaterial ancillary income is derived from name recording,
native caller identification packages, efficiency/speech analytics, textual content
messaging companies {and professional} companies billed month-to-month on primarily
usage-based charges, and to a lesser extent, mounted charges. Skilled companies,
which represents roughly 1% of income, are billed on a fixed-price or on
a time and materials foundation and the income is acknowledged over time because the
companies are rendered.

The Firm has service-level agreements with prospects warranting outlined
ranges of uptime reliability and efficiency. If the companies don't meet
sure standards, charges are topic to adjustment or refund representing a type
of variable consideration. The Firm data reductions to income for these
estimated buyer credit on the time the associated income is acknowledged. These
buyer credit are estimated based mostly on present and historic buyer developments,
and communications with its prospects. Such buyer credit haven't been
important thus far.

For contracts with a number of efficiency obligations (e.g., together with varied
combos of companies), the Firm allocates the contract value to every
efficiency obligation based mostly on its relative standalone promoting value ("SSP").
The Firm usually determines SSP based mostly on the costs charged to prospects.
In situations the place SSP just isn't immediately observable, the Firm determines the
SSP utilizing data that usually contains market situations or different
observable inputs.
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Earnings taxes

The Firm accounts for revenue taxes utilizing the asset and legal responsibility method.
Deferred tax belongings and liabilities are acknowledged for the long run tax
penalties arising from the short-term variations between the tax foundation of an
asset or legal responsibility and its reported quantity within the consolidated monetary
statements, in addition to from internet working loss and tax credit score carryforwards.
Deferred tax quantities are decided by utilizing the tax charges anticipated to be in
impact when the taxes shall be paid or refunds acquired, as supplied for below
presently enacted tax legislation. A valuation allowance is supplied for deferred tax
belongings that, based mostly on out there proof, usually are not anticipated to be realized.

The Firm acknowledges the impact of revenue tax positions provided that these
positions are extra possible than to not be sustained in a courtroom of final resort.
Acknowledged revenue tax positions are measured on the largest quantity that's
larger than 50% possible of being realized. Adjustments in recognition or measurement
are mirrored within the interval during which the change in judgment happens. The Firm
doesn't consider its consolidated monetary statements embrace any unsure tax
positions. It's the Firm's coverage to acknowledge curiosity and penalties
accrued on any unrecognized tax profit as a element of revenue tax expense.

Judgment is required in assessing the long run tax penalties of occasions that
have been acknowledged in our consolidated monetary statements or tax returns.
Variations within the precise end result of those future tax penalties might
materially influence our consolidated monetary statements.

Inventory-based compensation

Administration incentive models

Throughout 2019, LiveVox TopCo, LLC ("LiveVox TopCo"), the only real stockholder of the
Firm previous to the Merger, established a Administration Incentive Unit program
whereby the LiveVox TopCo board of administrators has the ability and discretion to
approve the issuance of Class B Models of LiveVox TopCo that signify administration
incentive models ("MIUs") to any supervisor, director, worker, officer or
marketing consultant of the Firm or its subsidiaries. Vesting begins on the date of
issuance, and the MIUs vest ratably over 5 years with 20% of the MIUs vesting
on every anniversary of a specified vesting graduation date, topic to the
grantee's continued employment with the Firm on the relevant vesting date.
Vesting of the MIUs will speed up upon consummation of a "sale of the
firm", which is outlined within the LiveVox TopCo restricted legal responsibility firm
settlement. The Firm acknowledges stock-based compensation expense on a
straight-line foundation over the requisite service interval of 5 years, decreased for
precise forfeited MIUs. Inventory-based compensation expense for MIUs is measured
based mostly on the grant date truthful worth of the award utilizing a Monte Carlo simulation.
Assumptions used within the Monte Carlo simulation are holding interval, anticipated
share value volatility, low cost for lack of marketability, and risk-free
rate of interest.

2021 Inventory Incentive Plan

On June 16, 2021, the stockholders of the Firm accepted the 2021 Fairness
Incentive Plan (the "2021 Plan"), which turned efficient upon the closing of the
Merger on June 18, 2021. The Firm grants RSUs and PSUs to workers,
executives, administrators, and eligible consultants of the Firm. RSUs are topic
solely to service situations and usually vest over durations starting from one to
six years based mostly on the grantee's function within the Firm. PSUs are granted to
sure key workers and vest both based mostly on the achievement of predetermined
market situations, or based mostly on each service and market situations. All RSUs and
PSUs shall be settled in shares of Class A typical inventory and are categorized as
fairness awards. Fairness-classified awards are acknowledged as stock-based
compensation expense over an worker's requisite service interval or a
nonemployee's vesting interval on the idea of the grant-date truthful worth.
Typically, the Firm acknowledges stock-based compensation expense of RSUs utilizing
the straight-line technique, and acknowledges stock-based compensation expense of
PSUs topic to graded market vesting on a tranche-by-tranche foundation (i.e., the
accelerated attribution technique). The truthful worth of the RSUs is estimated by
utilizing the closing value of the Firm's Class A typical inventory on Nasdaq on the
measurement date. The truthful worth of the PSUs at every measurement date is
estimated by utilizing a Monte Carlo simulation. The important thing inputs used within the Monte
Carlo simulation are inventory value, anticipated share value volatility, anticipated
life, risk-free rate of interest, and vesting hurdles. Whereas the Firm believes
that the assumptions utilized in these calculations are cheap, variations in
precise expertise or modifications in assumptions might materially have an effect on the expense
associated to the Firm's 2021 Plan.

Acquisitions

The Firm evaluates acquisitions of belongings and different related transactions to
assess whether or not or not the transaction must be accounted for as a enterprise
mixture or asset acquisition by first making use of a display screen take a look at to find out if
considerably all the truthful worth of the gross belongings acquired is concentrated
in a single identifiable asset or group of comparable identifiable belongings. If the
display screen is met, the transaction is accounted for as an asset acquisition. If the
display screen just isn't met, additional willpower is required as as to if or not the
Firm has acquired inputs and processes which have the flexibility to create
outputs which might meet the definition of a enterprise. Vital judgment is
required within the software of the display screen take a look at to find out whether or not an
acquisition is a enterprise mixture or an acquisition of belongings.
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If an acquisition is set to be a enterprise mixture, the belongings
acquired and liabilities assumed are recorded at their respective estimated truthful
values on the date of the acquisition. Any extra of the acquisition value over the
estimated truthful values of the identifiable internet belongings acquired is recorded as
goodwill.

If an acquisition is set to be an asset acquisition, the price of the
asset acquisition, together with transaction prices, are allotted to identifiable
belongings acquired and liabilities assumed based mostly on a relative truthful worth foundation. If
the price of the asset acquisition is lower than the truthful worth of the online belongings
acquired, no achieve is acknowledged in earnings. The surplus truthful worth of the
acquired internet belongings acquired over the consideration transferred is allotted on
a relative truthful worth foundation to the identifiable internet belongings (excluding
non-qualifying belongings).

Figuring out estimated truthful worth requires a major quantity of judgment and
estimates. If our assumptions change or errors are decided in our
calculations, the truthful worth might materially change leading to a change in
our goodwill or identifiable internet belongings acquired.

Public and time period warrants

Instantly following the Merger, the Firm assumed 833,333 Ahead Buy
Warrants ("Ahead Buy Warrants") and 12,499,995 public warrants ("Public
Warrants") (collectively "Warrants") that had been beforehand issued by
Crescent. Every entire Warrant entitles the holder to buy one share of the
Firm's Class A typical inventory at a value of $11.50 per share, topic to
changes.

Upon consummation of the Merger, the Firm concluded that (a) the Public
Warrants meet the by-product scope exception for contracts within the Firm's personal
inventory and are recorded in stockholders' fairness and (b) the Ahead Buy
Warrants don't meet the by-product scope exception and are recorded as
liabilities on the consolidated steadiness sheets at truthful worth upon the Merger,
with subsequent modifications within the truthful worth acknowledged within the consolidated
statements of operations and complete loss at every reporting date. The
Ahead Buy Warrants are categorized as Stage 3 truthful worth measurement and
the truthful worth is measured utilizing a Black-Scholes choice pricing mannequin. Inherent
in choices pricing fashions are assumptions associated to present inventory value,
train value, anticipated share value volatility, anticipated life, risk-free
rate of interest and dividend yield. Whereas the Firm believes that the
assumptions utilized in these calculations are cheap, modifications in assumptions
might materially have an effect on the liabilities associated to the Warrants.

Not too long ago Adopted Accounting Pronouncements

See Notice 2 to our Consolidated Monetary Statements included in Half I, Merchandise 1 of this Quarterly Report for lately adopted accounting pronouncements and lately issued accounting pronouncements not but adopted on the steadiness sheet date included on this report quarterly.

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