New Business Communications Report Reveals 90% of Business Leaders Prefer Phones Over Other Communication Tools

RingCentral has launched the outcomes of a brand new Enterprise Communications Report that surveyed enterprise leaders and know-how choice makers about their present and anticipated use of cellphone and know-how.

Analysis revealed that telephony is extra related than ever to companies of all sizes and is a strategic driver of buyer expertise and income.

Seven key survey findings

1. The cellphone remains to be king – Over 90% of respondents stated the cellphone was thought of considered one of their predominant communication instruments, with the bulk (52%) saying it was their predominant communication instrument. And greater than 95% of enterprise choice makers say it is necessary for buyer engagement and income era.

2. Firm measurement does not matter – Whereas small companies are the most probably to say the cellphone is their major communication instrument (58%), even the most important companies (over 10,000) nonetheless primarily use the cellphone (55%).

3. The cellphone is used for all the pieces – Companies use telephones for all the pieces, with greater than half of respondents saying they’re used for inner calls (74%), inner conferences (59%), calls from exterior clients (82%), conferences exterior clients (61%), calls from exterior suppliers (70%), outgoing buyer calls (64%) and incoming customer support (52%).

4. Conventional programs nonetheless reign supreme – a majority of respondents say their firm makes use of cellular or on-premises telephones with a smaller however rising group utilizing cloud options (31%)

5. Cellphone utilization is predicted to extend – The way forward for cellphone utilization is optimistic based on respondents, with a majority anticipating cellphone utilization of their enterprise to extend within the close to time period and solely 5% reporting an anticipated lower.

6. Anytime, Wherever – when requested, the highest options professionals need are the power to make use of their cellphone for calls (34% within the prime three) and texting (30%) when already engaged on a laptop computer or a desktop laptop

7. Texting is right here to remain and solely getting greater – over 95% say they use SMS to some extent inside their enterprise, particularly in bigger organizations

“Telephony has been a continuing within the office for many years. Whereas digital channels like messaging and video have grown in reputation, analysis exhibits that voice is right here to remain and is, in actual fact, the popular mode of communication,” stated Steven Zachok, vp, administration merchandise at RingCentral. “Important for buyer engagement, as evidenced by the 85% of survey respondents who stated the cellphone was an necessary instrument. It is clear that enterprise leaders proceed to put money into phone communication as a result of it is easy for workers to make use of and it is the popular channel for shoppers.

“Companies know that telephony is greater than only a communications utility and is important to productiveness within the office,” stated Jon Arnold, principal of J Arnold & Associates, an unbiased analytics agency of the sector. “When investing in applied sciences to assist hybrid working, you can’t compromise on telephony given its real-time nature, in addition to the truth that analysis exhibits how utilizing telephony will solely enhance.”

For extra particulars go to this new interactive page.

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and call heart options for companies primarily based on its highly effective international Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing programs it replaces, RingCentral permits fashionable cellular and distributed workforces to speak, collaborate and join by means of any mode, any gadget and anyplace.

RingCentral provides three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with group messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing answer with group messaging that allows clever video conferences; and RingCentral Contact Heart™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has workplaces around the globe.

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