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95% of enterprise resolution makers say voice is essential for buyer engagement and income technology
BELMONT, Calif.–(BUSINESS WIRE)–
Ring Central, Inc. (NYSE: RNG), a number one international supplier of enterprise cloud communications, video conferencing, collaboration and call middle options, at present launched the outcomes of a brand new company communication report which surveyed enterprise leaders and expertise resolution makers about their present and deliberate use of the cellphone and expertise. Analysis revealed that telephony is extra related than ever to companies of all sizes and is a strategic driver of buyer expertise and income.
This press launch is multimedia. See the total model right here: https://www.businesswire.com/news/home/20221019005347/en/
(Graphic: Enterprise Wire)
Seven key survey findings
- The cellphone remains to be king – Over 90% of respondents stated the cellphone was thought of one in every of their major communication instruments, with the bulk (52%) saying it was their major communication software. And greater than 95% of enterprise resolution makers say it is essential for buyer engagement and income technology.
- The dimensions of the corporate doesn’t matter – Whereas small companies are the almost definitely to say the cellphone is their main communication software (58%), even the biggest companies (over 10,000) nonetheless primarily use the cellphone (55%).
- The cellphone is used for every little thing – Companies use telephones for every little thing with greater than half of respondents saying they’re used for inside calls (74%), inside conferences (59%), exterior buyer calls (82%), exterior buyer conferences (61%), exterior vendor calls (70%), outbound buyer calls (64%) and inbound customer support (52%).
- Conventional techniques nonetheless reign supreme – a majority of respondents say their firm makes use of cell or on-premises telephones with a smaller however rising group utilizing cloud options (31%)
- Cellphone utilization is anticipated to extend – The way forward for cellphone use is optimistic in accordance with respondents, with a majority anticipating cellphone use of their enterprise to extend within the quick time period and solely 5% reporting an anticipated lower.
- Anytime anyplace – when requested, the highest options that professionals need are the power to make use of their cellphone for calls (34% rank within the high three) and texting (30%) when already engaged on a pc laptop computer or desktop
- SMS is right here to remain and solely getting larger – over 95% say they use SMS to some extent inside their enterprise, particularly in bigger organizations
“Telephony has been a relentless within the office for many years. Whereas digital channels like messaging and video have grown in recognition, analysis reveals that voice is right here to remain and is, in actual fact, the popular mode of communication,” stated Steven Zachok, vp, administration merchandise at RingCentral. “Crucial for buyer engagement, as evidenced by the 85% of survey respondents who stated the cellphone was an essential software. It is clear that enterprise leaders proceed to spend money on phone communication as a result of it is simple for workers to make use of, and it’s the channel that buyers favor.
“Companies know that telephony is greater than only a communications software and is important to productiveness within the office,” stated Jon Arnold, principal of J Arnold & Associates, an impartial analytics agency of the sector. “When investing in applied sciences to help hybrid working, trade-offs can’t be made with telephony given its real-time nature, in addition to the truth that analysis reveals how utilizing telephony will solely ‘improve.
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About Ring Central
RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud-based communications and call middle options for companies, based mostly on its highly effective international Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing techniques it replaces, RingCentral permits trendy cell and distributed workforces to speak, collaborate and join via any mode, any gadget and anyplace. RingCentral gives three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with workforce messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing resolution with workforce messaging that allows clever video conferences; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work world wide.
© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Sensible Video Conferences and the RingCentral brand are registered emblems of RingCentral, Inc.
The referenced knowledge was collected by way of a web based survey from individuals in the US, Canada and the UK. The individuals had been recruited by Ipsos between July 13 and July 25, 2022. The chosen individuals had been the communication expertise managers of their firm. As well as, chosen individuals are full-time staff and maintain a manager-level designation or above. The relationships between the collected variables had been analyzed utilizing parametric statistics for statistical significance.
Supply: RingCentral, Inc.
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