New Business Communications Report Reveals 90% of Business Leaders Prefer Phones Over Other Communication Tools

New Business Communications Report Reveals 90% of Business Leaders Prefer Phones Over Other Communication Tools

95% of enterprise determination makers say voice is necessary for buyer engagement and income era

BELMONT, Calif., October 19, 2022–(BUSINESS WIRE)–Ring Central, Inc. (NYSE: RNG), a number one world supplier of cloud communications, video conferencing, collaboration and make contact with heart options for enterprises, right now launched the outcomes of a brand new company communication report which surveyed enterprise leaders and know-how determination makers about their present and deliberate use of the cellphone and know-how. Analysis revealed that telephony is extra related than ever to companies of all sizes and is a strategic driver of buyer expertise and income.

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(Graphic: Enterprise Wire)

Seven key survey findings

  1. The cellphone remains to be king – Over 90% of respondents stated the cellphone was thought-about one in every of their major communication instruments, with the bulk (52%) saying it was their major communication software. And greater than 95% of enterprise determination makers say it is necessary for buyer engagement and income era.

  2. The scale of the corporate doesn’t matter – Whereas small companies are the almost certainly to say the cellphone is their main communication software (58%), even the most important companies (over 10,000) nonetheless primarily use the cellphone (55%).

  3. The cellphone is used for all the pieces – Companies use telephones for all the pieces with greater than half of respondents saying they’re used for inner calls (74%), inner conferences (59%), exterior buyer calls (82%), exterior buyer conferences (61%), exterior vendor calls (70%), outbound buyer calls (64%) and inbound customer support (52%).

  4. Conventional methods nonetheless reign supreme – a majority of respondents say their firm makes use of cell or on-premises telephones with a smaller however rising group utilizing cloud options (31%)

  5. Cellphone utilization is anticipated to extend – The way forward for cellphone use is optimistic in accordance with respondents, with a majority anticipating cellphone use of their enterprise to extend within the brief time period and solely 5% reporting an anticipated lower.

  6. Anytime wherever – when requested, the highest options that professionals need are the flexibility to make use of their cellphone for calls (34% rank within the prime three) and texting (30%) when already engaged on a pc laptop computer or desktop

  7. SMS is right here to remain and solely getting greater – over 95% say they use SMS to some extent inside their enterprise, particularly in bigger organizations

“Telephony has been a continuing within the office for many years. Whereas digital channels like messaging and video have grown in recognition, analysis exhibits that voice is right here to remain and is, in actual fact, the mode communication platform,” stated Steven Zachok, senior vp, product administration at RingCentral. “Crucial for buyer engagement, as evidenced by the 85% of survey respondents who stated the cellphone was an necessary software. It is clear that enterprise leaders proceed to spend money on phone communication as a result of it is simple for workers to make use of and it is the channel customers favor. “

“Companies know that telephony is greater than only a communications utility and is important to productiveness within the office,” stated Jon Arnold, principal of J Arnold & Associates, an unbiased analytics agency of the sector. “When investing in applied sciences to assist hybrid working, you can not compromise on telephony given its real-time nature, in addition to the truth that analysis exhibits how utilizing telephony will solely improve.”

For extra particulars, go to this new interactive page.

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and make contact with heart options for companies primarily based on its highly effective world Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing methods it replaces, RingCentral permits fashionable cell and distributed workforces to speak, collaborate and join by any mode, any system and wherever. RingCentral gives three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with staff messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing answer with staff messaging that allows clever video conferences; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise purposes and permits prospects to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work around the globe.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Sensible Video Conferences and the RingCentral brand are registered emblems of RingCentral, Inc.

About information

The referenced information was collected by way of an internet survey from members in the US, Canada and the UK. The members have been recruited by Ipsos between July 13 and July 25, 2022. The chosen members have been the communication know-how managers of their firm. As well as, chosen members are full-time workers and maintain a manager-level designation or above. The relationships between the collected variables have been analyzed utilizing parametric statistics for statistical significance.

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Brett Smith
[email protected]

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