RingCentral%2C+Inc. (NYSE: RNG), a number one international supplier of cloud communications, video conferencing, collaboration and phone heart options for enterprises, immediately launched the outcomes of a brand new company communication report which surveyed enterprise leaders and expertise resolution makers about their present and deliberate use of the cellphone and expertise. Analysis revealed that telephony is extra related than ever to companies of all sizes and is a strategic driver of buyer expertise and income.
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(Graphic: Enterprise Wire)
Seven key survey findings
- The cellphone continues to be king – Over 90% of respondents stated the cellphone was thought of one in every of their fundamental communication instruments, with the bulk (52%) saying it was their fundamental communication device. And greater than 95% of enterprise resolution makers say it is essential for buyer engagement and income era.
- The scale of the corporate doesn’t matter – Whereas small companies are the probably to say the cellphone is their main communication device (58%), even the biggest companies (over 10,000) nonetheless primarily use the cellphone (55%).
- The cellphone is used for all the things – Companies use telephones for all the things with greater than half of respondents saying they’re used for inner calls (74%), inner conferences (59%), exterior buyer calls (82%), exterior buyer conferences (61%), exterior vendor calls (70%), outbound buyer calls (64%) and inbound customer support (52%).
- Conventional techniques nonetheless reign supreme – a majority of respondents say their firm makes use of cell or on-premises telephones with a smaller however rising group utilizing cloud options (31%)
- Cellphone utilization is anticipated to extend – The way forward for cellphone use is optimistic in line with respondents, with a majority anticipating cellphone use of their enterprise to extend within the quick time period and solely 5% reporting an anticipated lower.
- Anytime wherever – when requested, the highest options that professionals need are the flexibility to make use of their cellphone for calls (34% rank within the prime three) and texting (30%) when already engaged on a pc laptop computer or desktop
- SMS is right here to remain and solely getting greater – over 95% say they use SMS to some extent inside their enterprise, particularly in bigger organizations
“Telephony has been a relentless within the office for many years. Whereas digital channels like messaging and video have grown in reputation, analysis exhibits that voice is right here to remain and is, in actual fact, the popular mode of communication,” stated Steven Zachok, vice chairman, administration merchandise at RingCentral. “Crucial for buyer engagement, as evidenced by the 85% of survey respondents who stated the cellphone was an essential device. It is clear that enterprise leaders proceed to spend money on phone communication as a result of it is easy for workers to make use of and it is the popular channel for shoppers.
“Companies know that telephony is greater than only a communications software and is crucial to productiveness within the office,” stated Jon Arnold, principal of J Arnold & Associates, an unbiased analytics agency of the sector. “When investing in applied sciences to assist hybrid working, trade-offs can’t be made with telephony given its real-time nature, in addition to the truth that analysis exhibits how utilizing telephony will solely ‘improve.
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About Ring Central
RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and phone heart options for companies based mostly on its highly effective international Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing techniques it replaces, RingCentral allows fashionable cell and distributed workforces to speak, collaborate and join by any mode, any machine and wherever. RingCentral provides three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with group messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing resolution with group messaging that allows clever video conferences; and RingCentral Contact Heart™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work around the globe.
© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Heart, Good Video Conferences and the RingCentral brand are registered logos of RingCentral, Inc.
The referenced knowledge was collected by way of a web based survey from contributors in the USA, Canada and the UK. The contributors had been recruited by Ipsos between July 13 and July 25, 2022. The chosen contributors had been the communication expertise managers of their firm. As well as, chosen contributors are full-time workers and maintain a manager-level designation or above. The relationships between the collected variables had been analyzed utilizing parametric statistics for statistical significance.
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