RingCentral%2C+Inc. (NYSE: RNG), a number one international supplier of cloud communications, video conferencing, collaboration and phone heart options for enterprises, as we speak launched the outcomes of a brand new company communication report which surveyed enterprise leaders and know-how resolution makers about their present and deliberate use of the cellphone and know-how. Analysis revealed that telephony is extra related than ever to companies of all sizes and is a strategic driver of buyer expertise and income.
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(Graphic: Enterprise Wire)
Seven key survey findings
- The cellphone continues to be king – Over 90% of respondents stated the cellphone was thought of one in all their important communication instruments, with the bulk (52%) saying it was their important communication device. And greater than 95% of enterprise resolution makers say it is vital for buyer engagement and income technology.
- The scale of the corporate doesn’t matter – Whereas small companies are the almost certainly to say the cellphone is their major communication device (58%), even the most important companies (over 10,000) nonetheless primarily use the cellphone (55%).
- The cellphone is used for every thing – Companies use telephones for every thing with greater than half of respondents saying they’re used for inside calls (74%), inside conferences (59%), exterior buyer calls (82%), exterior buyer conferences (61%), exterior vendor calls (70%), outbound buyer calls (64%) and inbound customer support (52%).
- Conventional methods nonetheless reign supreme – a majority of respondents say their firm makes use of cellular or on-premises telephones with a smaller however rising group utilizing cloud options (31%)
- Telephone utilization is predicted to extend – The way forward for cellphone use is optimistic in line with respondents, with a majority anticipating cellphone use of their enterprise to extend within the brief time period and solely 5% reporting an anticipated lower.
- Anytime wherever – when requested, the highest options that professionals need are the power to make use of their cellphone for calls (34% rank within the high three) and texting (30%) when already engaged on a pc laptop computer or desktop
- SMS is right here to remain and solely getting greater – over 95% say they use SMS to some extent inside their enterprise, particularly in bigger organizations
“Telephony has been a relentless within the office for many years. Whereas digital channels like messaging and video have grown in recognition, analysis exhibits that voice is right here to remain and is, the truth is, the popular mode of communication,” stated Steven Zachok, vice chairman, administration merchandise at RingCentral. “Important for buyer engagement, as evidenced by the 85% of survey respondents who stated the cellphone was an vital device. It is clear that enterprise leaders proceed to put money into phone communication as a result of it is easy for workers to make use of and it is the popular channel for customers.
“Companies know that telephony is greater than only a communications software and is important to productiveness within the office,” stated Jon Arnold, principal of J Arnold & Associates, an unbiased analytics agency of the sector. “When investing in applied sciences to help hybrid working, trade-offs can’t be made with telephony given its real-time nature, in addition to the truth that analysis exhibits how utilizing telephony will solely ‘improve.
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About Ring Central
RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and phone heart options for companies based mostly on its highly effective international Message Video Telephone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing methods it replaces, RingCentral permits fashionable cellular and distributed workforces to speak, collaborate and join by way of any mode, any system and wherever. RingCentral affords three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with workforce messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing resolution with workforce messaging that permits clever video conferences; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise purposes and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has workplaces all over the world.
© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Telephone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Good Video Conferences and the RingCentral emblem are registered emblems of RingCentral, Inc.
The referenced knowledge was collected through a web-based survey from individuals in the USA, Canada and the UK. The individuals have been recruited by Ipsos between July 13 and July 25, 2022. The chosen individuals have been the communication know-how managers of their firm. As well as, chosen individuals are full-time staff and maintain a manager-level designation or above. The relationships between the collected variables have been analyzed utilizing parametric statistics for statistical significance.
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