Noetica will present a preview of next-generation contact center technology

Noetica will present a preview of next-generation contact center technology

Noetica to Preview Subsequent Technology Contact Middle Know-how because it Celebrates its twenty fifth Anniversary on the Name & Contact Middle Expo

Noetica – A UK firm, growing software program merchandise for the worldwide contact middle market, will provide guests to the Name & Contact Middle Expo a preview of its future next-generation platform. The corporate can even be celebrating its twenty fifth anniversary (on stand CC-L45) on the occasion which can happen on November 22 and 23, 2022, at ExCeL in London.

The Name & Contact Middle Expo has lengthy been Noetica’s go-to place for sharing new contact middle know-how improvements with the business. In 2019, the corporate broke new floor in outbound dialing with its internationally patented Reside Particular person Detection (LPD™). For the primary post-pandemic present, Noetica showcased SABRE™ (Expertise & Means Primarily based Routing Engine) and real-time voice evaluation powered by synthetic intelligence. For 2022, Noetica will solely reveal an summary of its present analysis and growth program for its next-generation contact middle resolution slated for launch in 2023.

Since its launch in 1997, Noetica has been one of many UK’s main contact middle innovation success tales, with a big put in base within the UK and mainland Europe, USA, Africa and Australia. These achievements have been facilitated by a powerful community of companions. Noetica shall be joined on the Name & Contact Middle Expo by Mitel (Sales space CC-L50) for whom Noetica is a Branded OEM Options Supplier and Platinum Most popular MSA Accomplice, in addition to celebrating the primary anniversary of signing a worldwide partnership profitable with Odigo (Sales space CC-G30), a worldwide contact middle as a service (CCaaS) supplier.

Noetica CEO Steven BrooksStates:

“We are going to exhibit that the tempo of innovation exhibits no indicators of slowing down, as Noetica celebrates being one of many contact middle know-how business’s most established statesmen.”

Brooks provides, “All through our 25-year historical past, the corporate has pioneered new applied sciences such because the introduction of no-code/low-code visible name scripts within the late 90s. to the really revolutionary LPD™ and SABER™ applied sciences. , which contact facilities all over the world now think about important to their success.

The Name & Contact Middle Expo will happen on November 22 and 23, 2022 at ExCeL in London. To register Click here

Noetica gives high-end, cost-effective contact middle productiveness software program. Its product line has been refined over its 24-year historical past, continually staying on the forefront of innovation in touch middle know-how. By combining the wealthy performance of its complete agent productiveness instruments (Synthesys™), its superior outbound know-how (SmartBound™) and its complete voice platform (NVP™), Noetica gives tailored options appropriate for all contact facilities in all sectors.

Not too long ago, Noetica has challenged the standard telephony mannequin and is clearly able to offering fully-featured, PBX-less name middle telephony. The Noetica Voice Platform (NVP™) presents the anticipated performance – ACD, IVR, voice recording, high quality administration and billing – with out the necessity for an enterprise PBX. Whether or not in a personal cloud or on-premises, this pure name middle recreation seamlessly integrates with Noetica’s Synthesys™ to radically scale back the price of inbound, outbound, and blended telephony supply.

The corporate lately launched a Expertise and Talents Primarily based Routing Engine (SABRE™) in addition to two main new breakthrough applied sciences for outbound calls: – LPD™: AI-driven detection of all types of answering machines or voicemail with excessive accuracy, no pauses and 0% “false positives”, i.e. 0% silent calls. – SNoDrop™: Excessive efficiency predictive dialer with 0% dropped (dropped) calls.

For extra info on Noetica, see their Company Profile

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