Ooma adds advanced call flow capabilities to Ooma Office, enabling businesses of all sizes to enhance their customer and employee experience

Ooma adds advanced call flow capabilities to Ooma Office, enabling businesses of all sizes to enhance their customer and employee experience

SUNNYVALE, Calif.–()–Ooma, Inc.., an clever communications platform for companies and shoppers, at this time introduced that it has added superior name movement options to the Ooma Workplace enterprise communications service, enabling companies of all sizes to enhance the expertise of their clients and staff.

Ooma Workplace Professional Plus, the very best service plan, now provides 5 new options:

  • Agent login/logout from name queue. Brokers assigned to reply calls in a name queue can log out and in of that queue utilizing the Ooma Workplace desktop app, giving them extra management over their availability and permits managers to have a extra correct overview of staffing ranges.
  • Shared mailboxes. A name group, reminiscent of a gross sales or service staff, now has a devoted voicemail accessible to all staff members, which improves response time in comparison with voicemails supposed for a single member of the staff.
  • Digital reception planning. Directors can create as much as 5 routing guidelines for digital receptionists, every with its personal customized audio greeting, name choice menu and actions, in addition to at this time’s and workday’s schedules. the week, to fulfill the wants of an organization that desires calls to be dealt with in a different way. relying on the time of day or the day of the week.
  • Ahead calls to outdoors traces. Digital receptionists and name teams can now be programmed to ship calls to an exterior quantity outdoors the corporate, reminiscent of an insurance coverage agent transferring buyer declare calls to a name middle. firm or towing service connecting after-hours callers to a supervisor’s cell phone.
  • Microsoft Dynamics 365 integration. Gross sales and help groups working in Dynamics 365 now not want to depart the CRM platform to make or obtain calls. Moreover, buyer information is mechanically displayed for incoming calls and Dynamics 365 mechanically creates duties for every name.

Workplace Ooma (https://www.ooma.com/small-business-phone-systems/) is designed to fulfill the communication wants of small and medium-sized companies with a curated set of options. The service is obtainable in three packages:

  • Ooma Workplace Necessities at $19.95 per person per thirty days

  • Ooma Workplace Professional at $24.95 per person per thirty days

  • Ooma Workplace Professional Plus at $29.95 per person per thirty days

(Costs are unique of relevant taxes and costs)

Along with all of the options of Ooma Workplace Necessities and Ooma Workplace Professional, Ooma Workplace Professional Plus (www.ooma.com/office/pro-plus/) gives superior new name movement options along with present options, together with name queuing, desktop sharing, and Salesforce integration.

“These highly effective new name movement capabilities create a greater expertise for workers and clients by optimizing name middle staffing, accelerating voicemail responses, increasing digital receptionist choices throughout enterprise hours and after hours and supporting some of the in style CRM instruments,” stated Dennis Peng, vp of product administration at Ooma. “And we aren’t carried out! Our engineering and product groups are exhausting at work on the extra options we’ll be including to Ooma Workplace Professional Plus within the coming months.

To be taught extra about Ooma Workplace, go to https://www.ooma.com/small-business-phone-systems/.

About Ooma, Inc.

Ooma (NYSE: OOMA) creates highly effective linked experiences for companies and shoppers, delivered from its clever, cloud-based SaaS platform. For companies of all sizes, Ooma gives superior voice and collaboration options together with messaging, sensible digital assistants, and video conferencing to assist them run extra effectively. For shoppers, Ooma’s dwelling cellphone service provides PureVoice HD voice high quality, superior options and integration with cell gadgets. Be taught extra about www.ooma.com The place www.ooma.ca in Canada.

Ahead-looking statements

This launch comprises “forward-looking statements” throughout the which means of Part 27A of the Securities Act of 1933, as amended, and Part 21E of the Securities Change Act of 1934, as amended. Statements on this press launch that aren’t statements of historic or present reality represent “forward-looking statements.” Ahead-looking statements on this press launch embrace, however should not restricted to, statements referring to the performance, options and efficiency of Ooma Workplace Professional Plus. These forward-looking statements contain identified and unknown dangers, uncertainties and different unknown components that might trigger precise outcomes to vary materially from future outcomes expressed or implied by these forward-looking statements. The forward-looking statements contained herein are additionally typically topic to different dangers and uncertainties which are described every so often in Ooma’s filings with the Securities and Change Fee, together with beneath Part 1A, “Elements of danger” within the firm’s annual report on Type 10.-Okay for the fiscal yr ended January 31, 2022 filed April 8, 2022 and in its subsequent experiences on Types 10-Q and 8-Okay. Traders are cautioned to not place undue reliance on these forward-looking statements, which communicate solely as of the date they’re made. Ooma undertakes no obligation to publicly replace or revise any forward-looking assertion, whether or not because of new data, future occasions or in any other case.

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