Puzzel announces the certification of its Contact Center solution for Microsoft Teams

Puzzel, Europe’s main supplier of cloud contact middle options, introduced the completion of the Microsoft Groups contact middle certification course of, verifying the standard, compatibility and reliability of their integration with Groups to extend collaboration between groups and clean, streamlined customer support in as we speak’s world. World wide.

Certification offers clients with assurance that Puzzel’s answer has been examined and verified to ship the standard, compatibility, and reliability they count on from Microsoft companions.

Puzzel Contact Middle for Microsoft Groups offers a full suite of omnichannel contact middle capabilities in a unified software totally built-in with Groups, to extend hybrid group collaboration, simplify buyer engagement workflows, and improve inside visibility.

“The flexibility to talk to a group member for added help is straight away and seamlessly out there, enabling the agent to supply an empathetic buyer expertise in actual time.” feedback Thomas Rødseth, CTO at Puzzel.

This seamless answer means brokers are empowered to work together with their whole group by Groups, whether or not they’re working from dwelling, the workplace, or anyplace in between, all with out leaving the context of the Puzzel app. .

With the presence standing and work calendars options of Groups, brokers can higher align plans, conferences, and verify co-worker availability to keep away from having to place the client on maintain and cut back the necessity for inside calls and electronic mail chains.

“Microsoft Groups has turn into an important strategic aspect on the earth of collaboration, and Puzzel acknowledges the necessity to help its clients and companions of their selections and does so by its devoted relationship with Microsoft,” mentioned Thomas Rødseth, CTO at Puzzle. “Puzzel Contact Middle for Microsoft Groups permits for a clean migration from a legacy on-premises PBX or Skype for Enterprise, permitting customers to get the good thing about Groups, whereas retaining enhanced integrations with an interface they’re aware of.”

“Microsoft Groups allows organizations to work sooner and extra effectively, collaborating with their clients to get the proper outcomes,” mentioned Pete Daderko, director of product advertising, Microsoft Groups Cellphone at Microsoft. “We’re delighted to see Puzzel full the contact middle certification course of, demonstrating its funding in working with customer support.”

As an authorized answer accomplice, Puzzel will reveal its dedication to empowering its contact middle with cutting-edge Microsoft expertise. With intensive safety and compliance testing, this certification ensures that Puzzel Contact Middle for Microsoft Groups is a dependable, high-quality answer suitable with Groups. The certification signifies that clients can now be assured that the Puzzel answer is verified to enhance the general expertise of Puzzel clients of their contact middle.

For extra details about Puzzel Contact Middle for Microsoft Groups, go to www.puzzel.com/microsoft-teams/

About Puzzle

Puzzel is Europe’s main supplier of cloud contact middle options. On daily basis, greater than 1,100 organizations in 40 international locations use our software program to ship clever buyer experiences, combining the powers of individuals and expertise to serve clients effectively, successfully and with empathy. The Puzzel platform allows organizations to create wealthy journeys for his or her clients, with a mixture of reside and self-service experiences that give folks the liberty to decide on when, the place and methods to get assist. Synthetic intelligence is leveraged at each touchpoint to automate duties, ship insights, and personalize service and help. Puzzel additionally features a suite of productiveness and planning instruments to allow managers and brokers to attain their objectives and repeatedly enhance efficiency. With over 20 years of business expertise, Puzzel is the CCaaS supplier organizations belief when each second counts.

For extra data, go to www.puzzel.com.

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