Puzzel certification of the contact center solution for Microsoft Teams

Puzzel certification of the contact center solution for Microsoft Teams

Puzzel pronounces the certification of its Contact Middle answer for Microsoft Groups

The Puzzel cloud answer allows organizations to seamlessly combine buyer engagement and collaboration via Microsoft Groups.

Puzzel introduced the completion of the Microsoft Groups Contact Middle certification course of, verifying the standard, compatibility and reliability of their integration with Groups to extend cross-team collaboration and clean, streamlined customer support within the Wherever world of ‘immediately.

Certification gives clients with assurance that Puzzel’s answer has been examined and verified to ship the standard, compatibility, and reliability they count on from Microsoft companions.

Puzzel Contact Middle for Microsoft Groups gives a full suite of omnichannel contact heart capabilities in a unified software absolutely built-in with Groups, to extend hybrid staff collaboration, simplify buyer engagement workflows, and improve inner visibility.

Thomas Rodseth, CTO at Puzzel, commented,

“The power to talk to a staff member for added help is straight away and seamlessly accessible, enabling the agent to supply an empathetic buyer expertise in actual time.”

This seamless answer means brokers are empowered to work together with their total group via Groups, whether or not they’re working from dwelling, the workplace, or anyplace in between, all with out leaving the context of the Puzzel app. .

With the presence standing and work calendars options of Groups, brokers can higher align plans, conferences, and test co-worker availability to keep away from having to place the shopper on maintain and cut back the necessity for inner calls and e-mail chains.

Thomas Rødseth continued,

“Microsoft Groups has change into a significant strategic factor on the earth of collaboration, and Puzzel acknowledges the necessity to help its clients and companions of their selections and does so via its devoted relationship with Microsoft”,

“Puzzel Contact Middle for Microsoft Groups permits for a clean migration from a legacy on-premises PBX or Skype for Enterprise, permitting customers to get the advantage of Groups, whereas retaining enhanced integrations with an interface they’re acquainted with.”

Pete Daderko, product advertising supervisor, Microsoft Groups Telephone at Microsoft, stated:

“Microsoft Groups allows organizations to work sooner and extra effectively, collaborating with their clients to get the proper outcomes,”

“We’re delighted to see Puzzel full the contact heart certification course of, demonstrating its funding in working with customer support.”

As an authorized answer associate, Puzzel will exhibit its dedication to empowering its contact heart with cutting-edge Microsoft know-how. With intensive safety and compliance testing, this certification ensures that Puzzel Contact Middle for Microsoft Groups is a dependable, high-quality answer appropriate with Groups. The certification implies that clients can now be assured that the Puzzel answer is verified to enhance the general expertise of Puzzel clients of their contact heart.

For extra details about Puzzel Contact Middle for Microsoft Groups, Click here

Puzzel is Europe’s main supplier of cloud contact heart options. Daily, greater than 1,100 organizations in 40 international locations use our software program to ship clever buyer experiences, combining the powers of individuals and know-how to serve clients effectively, successfully and with empathy.

For extra data on Puzzel, try their Company profile

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