RingCentral selected by Healius to transform Australia-wide telephony and contact center platform

RingCentral selected by Healius to transform Australia-wide telephony and contact center platform

SYDNEY, Australia & BELMONT, Calif.–()–Healius Limited (Healius) (ASX: HLS), one in every of Australia’s main healthcare corporations, has chosen Ring Central, Inc. (NYSE: RNG) to deploy an built-in Unified Communications as a Service (UCaaS) and Contact Heart as a Service (CCaaS) resolution. This expertise funding is designed to enhance the doctor and affected person expertise in Healius’ pathology and diagnostic imaging practices by way of communications enhancements, initially within the core space of ​​voice and, over the long term, in including different communication channels. Additionally it is anticipated to drive workforce and operational effectivity by way of analytics and insights supplied by the RingCentral platform.

The five-year contract consists of the supply of home equipment and challenge providers to design and deploy the built-in UCaaS and CCaaS atmosphere. The contract consists of 500,000 minutes of free calls per thirty days, digital fax performance to all numbers and a single assist desk built-in into the Healius ServiceNow occasion to streamline the administration of the whole service atmosphere. communication. With 260 websites in Australia included within the improve, the rollout is predicted to be full in early 2023.

The built-in cloud-based resolution will exchange Healius’ suite of disparate and end-of-life telephony and speak to heart applied sciences, and can be built-in with Microsoft Groups, Salesforce.com and different enterprise functions, for customer support and a more practical worker expertise.

RingCentral has additionally complied with Healius necessities to enhance service availability and reliability with a assured degree of 99.999% phone service, and to take care of the safety and privateness of all buyer content material. This content material consists of the content material of calls, faxes, voicemails, voice recordings, shared information, conferences, chat rooms, emails, or different communications transmitted or saved by way of the RingCentral Companies, knowledge being saved and accessible solely in Australia.

Arjun Narang, Managing Director – Transformation of Operations, Healius Restricted“RingCentral offers us with the best integration of communications infrastructure and functions right into a single service, which we’ve got evaluated by way of profitable trials of their resolution at two of our websites in Sydney. These trials demonstrated the capabilities of the RingCentral platform to our crew, and the analytics and experiences generated by the RingCentral platform gave us invaluable perception into the operations of the Healius enterprise. We additionally look ahead to RingCentral’s continued innovation and technological evolution as a long-term associate.

John Poli, Business Director, Healthcare at RingCentral: “The healthcare corporations that RingCentral works with all over the world are always in search of new methods to extend development, productiveness and effectivity, whereas offering high quality, reasonably priced, protected and accessible providers to their sufferers. To realize this, these corporations are embracing new applied sciences to allow extra dynamic enterprise operations, results-driven measurement, and a give attention to the affected person, doctor, and worker expertise — in that order.

Peter Hughes, Regional Vice President, RingCentral“The challenge with Healius is a good instance of those new methods of making use of expertise in healthcare, showcasing the transformational results of RingCentral’s trendy communications structure and built-in platform. Eradicating the limitations of a inflexible telecom infrastructure and shifting to cloud-based IT-as-a-service fashions opens up alternatives for additional innovation and digital integration potential, which in flip will result in higher effectivity. operational and enhancements to each the client and worker expertise.

About Healius

For over 30 years, Healius has been one in every of Australia’s main healthcare corporations, dedicated to supporting high quality, reasonably priced and accessible healthcare for all Australians. At present, Healius has two foremost diagnostic actions, pathology and imaging. Via its distinctive footprint of facilities and 11,000 workers, Healius offers specialist diagnostic providers throughout Australia to shoppers and their referring practitioners. Healius is presently contemplating alternatives to promote its day hospital enterprise.

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and speak to heart options for companies based mostly on its highly effective international Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing techniques it replaces, RingCentral allows trendy cellular and distributed workforces to speak, collaborate and join by way of any mode, any machine and anyplace. RingCentral presents three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with crew messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing resolution with crew messaging that allows Good Video Conferences™; and RingCentral Contact Heart™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits prospects to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work all over the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Heart, Good Video Conferences and the RingCentral emblem are registered logos of RingCentral, Inc.

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