RingCentral selected by Healius to transform Australia-wide telephony and contact center platform

Communications enhancements to enhance the doctor and affected person expertise

Healius Limited (Healius) (ASX: HLS), one in all Australia’s main healthcare corporations, has chosen Ring Central, Inc. (NYSE: RNG) to deploy an built-in Unified Communications as a Service (UCaaS) and Contact Middle as a Service (CCaaS) answer. This expertise funding is designed to enhance the doctor and affected person expertise in Healius’ pathology and diagnostic imaging practices by way of communications enhancements, initially within the core space of ​​voice and, over the long run, in including different communication channels. Additionally it is anticipated to drive workforce and operational effectivity by way of analytics and insights offered by the RingCentral platform.

The five-year contract consists of the supply of home equipment and undertaking companies to design and deploy the built-in UCaaS and CCaaS atmosphere. The contract consists of 500,000 minutes of free calls per 30 days, digital fax performance to all numbers and a single assist desk built-in into the Healius ServiceNow occasion to streamline the administration of your complete service atmosphere. communication. With 260 websites in Australia included within the improve, the rollout is anticipated to be full in early 2023.

The built-in cloud-based answer will substitute Healius’ suite of disparate and end-of-life telephony and phone heart applied sciences, and can be built-in with Microsoft Groups, Salesforce.com and different enterprise purposes, for customer support and a more practical worker expertise.

RingCentral has additionally complied with Healius necessities to enhance service availability and reliability with a assured degree of 99.999% phone service, and to keep up the safety and privateness of all buyer content material. This content material consists of the content material of calls, faxes, voicemails, voice recordings, shared recordsdata, conferences, chat rooms, emails, or different communications transmitted or saved by way of the RingCentral Providers, knowledge being saved and accessible solely in Australia.

Arjun Narang, Managing Director – Transformation of Operations, Healius Restricted“RingCentral offers us with the perfect integration of communications infrastructure and purposes right into a single service, which we have now evaluated by way of profitable trials of their answer at two of our websites in Sydney. These trials demonstrated the capabilities of the RingCentral platform to our staff, and the analytics and experiences generated by the RingCentral platform gave us invaluable perception into the operations of the Healius enterprise. We additionally stay up for RingCentral’s continued innovation and technological evolution as a long-term associate.

John Poli, Trade Director, Healthcare at RingCentral: “The healthcare corporations that RingCentral works with world wide are consistently on the lookout for new methods to extend development, productiveness and effectivity, whereas offering high quality, reasonably priced, protected and accessible companies to their sufferers. To realize this, these corporations are embracing new applied sciences to allow extra dynamic enterprise operations, results-driven measurement, and a concentrate on the affected person, doctor, and worker expertise — in that order.

Peter Hughes, Regional Vice President, RingCentral“The undertaking with Healius is a good instance of those new methods of making use of expertise in healthcare, showcasing the transformational results of RingCentral’s fashionable communications structure and built-in platform. Eradicating the limitations of a inflexible telecom infrastructure and shifting to cloud-based IT-as-a-service fashions opens up alternatives for additional innovation and digital integration potential, which in flip will result in higher effectivity. operational and enhancements to each the client and worker expertise.

About Healius

For over 30 years, Healius has been one in all Australia’s main healthcare corporations, dedicated to supporting high quality, reasonably priced and accessible healthcare for all Australians. Immediately, Healius has two most important diagnostic actions, pathology and imaging. By its distinctive footprint of facilities and 11,000 employees, Healius offers specialist diagnostic companies throughout Australia to customers and their referring practitioners. Healius is at the moment contemplating alternatives to promote its day hospital enterprise.

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and phone heart options for companies based mostly on its highly effective international Message Video Telephone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing programs it replaces, RingCentral allows fashionable cellular and distributed workforces to speak, collaborate and join by way of any mode, any system and anyplace. RingCentral presents three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with staff messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing answer with staff messaging that permits Sensible Video Conferences™; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise purposes and permits prospects to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has workplaces world wide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Telephone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Sensible Video Conferences and the RingCentral emblem are registered emblems of RingCentral, Inc.

Brett Smith

[email protected]


Supply: RingCentral, Inc.

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