Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

RingCentral Ranks #1 in Analytics Throughout Main UCaaS Distributors

BELMONT, Calif., September 27, 2022–(BUSINESS WIRE)–Ring Central, Inc. (NYSE: RNG), a number one world supplier of enterprise cloud communications, video conferencing, collaboration and speak to middle options, at this time introduced that The toll Bandone of many world’s main suppliers of third-party testing, validation and certification, has discovered RingCentral MVP™ (Message Video Cellphone™) for being the clear chief in a number of classes in an unbiased analysis examine that in contrast its analytics capabilities to these of different Unified Communications-as-a-Service (UCaaS) distributors, together with 8×8, Microsoft Groups and Zoom. In a feature-to-feature comparability, RingCentral met 100% of the outlined specification standards in 13 classes; the second-closest provider scored 100% in solely 4 of the 13 classes.

Tolly’s standards coated a number of key areas, together with monitoring, optimization, analytics, alerts, and APIs. Tolly concluded that RingCentral’s analytics answer supplies a complete method to analytics that spans cellphone, video, convention room, and messaging communications. The examine additionally highlighted RingCentral’s highly effective reporting and analytics for calls made on all gadgets, integrations with third-party apps corresponding to Salesforce, and customized apps in its rating.

“The breadth and depth of RingCentral’s analytics options are spectacular,” stated Kevin Tolly, Founding father of Tolly Group. “RingCentral leads in efficiency, measurement and ease of use, and supplied essentially the most cost-effective answer. Since RingCentral integrates its analytics into its core product and interface, no separate integration is required Analytics features will be accessed seamlessly from the primary interface, in addition to cell gadgets RingCentral analytics implementation is easy Analytics choices from different UCaaS options will not be supplied so easy and simple.

Key findings from RingCentral Analytics within the report

Tolly Group assessed every provider’s capabilities towards a sequence of standards. Tolly then assigned an approximate proportion consequence based mostly on the proportion of necessities met by the answer. The examine concluded:

1. RingCentral MVP is the main answer designed explicitly to deal with a number of audiences, together with enterprise customers and IT professionals. RingCentral MVP, mixed with wealthy analytics capabilities, addresses a number of enterprise use circumstances. For instance, inbound gross sales groups can measure name quantity to make essential staffing choices. Entrepreneurs can use particular cellphone numbers to trace the success of their campaigns. Moreover, customer support managers can monitor dwell name queues and reallocate sources on the fly to fulfill prospects.

2. In-depth QoS scans routinely included with out the necessity for integrations or charges. Based on the examine, RingCentral analytics permit IT workers to entry video and voice name information individually or mix them in a single place, offering a larger degree of element and perception, at no extra price. Moreover, analytics capabilities permit IT workers to customise system and IP deal with mapping to extra simply determine, find, and resolve points.

3. Offers a single, easy, and highly effective interface for abstract views and drill-down for messages, movies, and telephones. Based on the examine, RingCentral supplies a single interface for abstract statistics, detailed intuitive exploration and real-time info that doesn’t require in depth coaching or expertise. This permits IT and enterprise customers to simply entry their information in a single place.

4. Customized KPIs and an intuitive drag-and-drop interface present superior flexibility. The examine concluded that RingCentral analytics permit prospects to develop customized KPIs, dashboards, and insightful views of their information, which will be delivered on to their inbox, browser, or cell system. Customers can rearrange columns and create customized abstract stats and customized dashboards to develop taxonomies that use naming conventions particular to their enterprise – an enormous plus for vertical industries.

“Tolly’s findings validate one among our long-standing targets: to offer our prospects with highly effective analytics that permit them to raised handle their companies, whereas being simple to arrange, use and handle,” stated Esther Yoon. , vice chairman, trade and product advertising, at RingCentral.

“RingCentral’s stories give us extra visibility into our name queue groups than we have ever had. We use information factors corresponding to proportion of calls answered and wait time medium, each to enhance agent efficiency and to assist requests for extra sources.” stated Travis Cook dinner, government director of telecommunications, Texas Christian College.

Obtain a free copy of the Tolly Group report right here to overview the small print and full check outcomes. For extra info on RingCentral analytics options, go to here.

Concerning the Tolly Group

The Tolly Group supplies IT customers and distributors with unbiased, goal and hands-on testing, benchmarking companies and recommendation designed to light up strategic product/service variations and assist IT patrons make knowledgeable know-how choices. For extra info, go to

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and speak to middle options for companies based mostly on its highly effective world Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing programs it replaces, RingCentral permits fashionable cell and distributed workforces to speak, collaborate and join via any mode, any system and wherever. RingCentral presents three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with workforce messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing answer with workforce messaging that allows Good Video Conferences™; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits prospects to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has workplaces world wide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Good Video Conferences and the RingCentral brand are registered logos of RingCentral, Inc.

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Brett Smith
[email protected]

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