Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

BELMONT, Calif.–()–Ring Central, Inc. (NYSE: RNG), a number one world supplier of enterprise cloud communications, video conferencing, collaboration and phone middle options, right this moment introduced that The toll Bandone of many world’s main suppliers of third-party testing, validation and certification, has discovered RingCentral MVP™ (Message Video Telephone™) for being the clear chief in a number of classes in an unbiased analysis examine that in contrast its analytics capabilities to these of different Unified Communications-as-a-Service (UCaaS) distributors, together with 8×8, Microsoft Groups and Zoom. In a feature-to-feature comparability, RingCentral met 100% of the outlined specification standards in 13 classes; the second-closest provider scored 100% in solely 4 of the 13 classes.

Tolly’s standards coated a number of key areas, together with monitoring, optimization, analytics, alerts, and APIs. Tolly concluded that RingCentral’s analytics resolution supplies a complete method to analytics that spans telephone, video, convention room, and messaging communications. The examine additionally highlighted RingCentral’s highly effective reporting and analytics for calls made on all units, integrations with third-party apps resembling Salesforce, and customized apps in its rating.

“The breadth and depth of RingCentral’s analytics options are spectacular,” mentioned Kevin Tolly, Founding father of Tolly Group. “RingCentral was the chief in efficiency, measurement and ease of use, and offered probably the most cost-effective resolution. Since RingCentral integrates its analytics into its core product and interface, no separate integration is required. Analytics capabilities might be accessed seamlessly from the principle interface, in addition to cell units. Implementing RingCentral Analytics is easy. The analytics choices of different UCaaS options aren’t offered in such a easy and simple method. »

Key findings from RingCentral Analytics within the report

Tolly Group assessed every provider’s capabilities in opposition to a sequence of standards. Tolly then assigned an approximate proportion end result primarily based on the proportion of necessities met by the answer. The examine concluded:

1. RingCentral MVP is the main resolution designed explicitly to handle a number of audiences, together with enterprise customers and IT professionals. RingCentral MVP, mixed with wealthy analytics capabilities, addresses a number of enterprise use circumstances. For instance, inbound gross sales groups can measure name quantity to make vital staffing choices. Entrepreneurs can use particular telephone numbers to trace the success of their campaigns. Moreover, customer support managers can monitor reside name queues and reallocate assets on the fly to fulfill clients.

2. In-depth QoS scans mechanically included with out the necessity for integrations or charges. In accordance with the examine, RingCentral analytics permit IT workers to entry video and voice name knowledge individually or mix them in a single place, offering a larger degree of element and perception, at no extra value. Moreover, analytics capabilities permit IT workers to customise system and IP deal with mapping to extra simply determine, find, and resolve points.

3. Supplies a single, easy, and highly effective interface for abstract views and drill-down for messages, movies, and telephones. In accordance with the examine, RingCentral supplies a single interface for abstract statistics, detailed intuitive exploration and real-time info that doesn’t require intensive coaching or abilities. This enables IT and enterprise customers to simply entry their knowledge in a single place.

4. Customized KPIs and an intuitive drag-and-drop interface present superior flexibility. The examine concluded that RingCentral analytics permit clients to develop customized KPIs, dashboards, and insightful views of their knowledge, which might be delivered on to their inbox, browser, or cell system. Customers can rearrange columns and create customized abstract stats and customized dashboards to develop taxonomies that use naming conventions particular to their enterprise – an enormous plus for vertical industries.

“Tolly’s findings validate one in all our long-standing targets: to offer our clients with highly effective analytics that permit them to raised handle their companies, whereas being straightforward to arrange, use and handle,” mentioned Esther Yoon. , vice chairman, trade and product advertising, at RingCentral.

“RingCentral’s stories give us extra visibility into our name queue groups than ever earlier than. We use knowledge factors resembling proportion of answered calls and common wait time, each to enhance agent efficiency and to assist requests for added assets,” mentioned Travis Prepare dinner, Govt Director of telecommunications, Texas Christian College.

Obtain a free copy of the Tolly Group report right here to assessment the small print and full check outcomes. For extra info on RingCentral analytics options, go to here.

In regards to the Tolly Group

The Tolly Group supplies IT customers and distributors with unbiased, goal and hands-on testing, benchmarking companies and recommendation designed to light up strategic product/service variations and assist IT consumers make knowledgeable know-how choices. For extra info, go to

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and phone middle options for companies primarily based on its highly effective world Message Video Telephone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing programs it replaces, RingCentral allows trendy cell and distributed workforces to speak, collaborate and join by way of any mode, any system and anyplace. RingCentral gives three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with group messaging, video conferencing and cloud telephone system; RingCentral Video®, the enterprise video conferencing resolution with group messaging that permits Sensible Video Conferences™; and RingCentral Contact Heart™ options. RingCentral’s open platform integrates with main third-party enterprise purposes and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work all over the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Telephone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Heart, Sensible Video Conferences and the RingCentral emblem are registered logos of RingCentral, Inc.

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