Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

RingCentral Ranks #1 in Analytics Throughout Main UCaaS Distributors

BELMONT, Calif., September 27, 2022–(BUSINESS WIRE)–Ring Central, Inc. (NYSE: RNG), a number one world supplier of enterprise cloud communications, video conferencing, collaboration and call heart options, at the moment introduced that The toll Bandone of many world’s main suppliers of third-party testing, validation and certification, has discovered RingCentral MVP™ (Message Video Cellphone™) for being the clear chief in a number of classes in an impartial analysis examine that in contrast its analytics capabilities to these of different Unified Communications-as-a-Service (UCaaS) distributors, together with 8×8, Microsoft Groups and Zoom. In a feature-to-feature comparability, RingCentral met 100% of the outlined specification standards in 13 classes; the second-closest provider scored 100% in solely 4 of the 13 classes.

Tolly’s standards coated a number of key areas, together with monitoring, optimization, analytics, alerts, and APIs. Tolly concluded that RingCentral’s analytics answer offers a complete method to analytics that spans cellphone, video, convention room, and messaging communications. The examine additionally highlighted RingCentral’s highly effective reporting and analytics for calls made on all gadgets, integrations with third-party apps corresponding to Salesforce, and customized apps in its rating.

“The breadth and depth of RingCentral’s analytics options are spectacular,” mentioned Kevin Tolly, Founding father of Tolly Group. “RingCentral leads in efficiency, measurement and ease of use, and supplied essentially the most cost-effective answer. Since RingCentral integrates its analytics into its core product and interface, no separate integration is required Analytics capabilities will be accessed seamlessly from the principle interface, in addition to cellular gadgets RingCentral analytics implementation is easy Analytics choices from different UCaaS options are usually not supplied so easy and easy.

Key findings from RingCentral Analytics within the report

Tolly Group assessed every provider’s capabilities in opposition to a collection of standards. Tolly then assigned an approximate proportion outcome primarily based on the proportion of necessities met by the answer. The examine concluded:

1. RingCentral MVP is the main answer designed explicitly to handle a number of audiences, together with enterprise customers and IT professionals. RingCentral MVP, mixed with wealthy analytics capabilities, addresses a number of enterprise use instances. For instance, inbound gross sales groups can measure name quantity to make crucial staffing choices. Entrepreneurs can use particular cellphone numbers to trace the success of their campaigns. Moreover, customer support managers can monitor dwell name queues and reallocate assets on the fly to fulfill prospects.

2. In-depth QoS scans mechanically included with out the necessity for integrations or charges. In line with the examine, RingCentral analytics permit IT workers to entry video and voice name knowledge individually or mix them in a single place, offering a better degree of element and perception, at no extra price. Moreover, analytics capabilities permit IT workers to customise gadget and IP tackle mapping to extra simply establish, find, and resolve points.

3. Gives a single, easy, and highly effective interface for abstract views and drill-down for messages, movies, and telephones. In line with the examine, RingCentral offers a single interface for abstract statistics, detailed intuitive exploration and real-time info that doesn’t require in depth coaching or expertise. This permits IT and enterprise customers to simply entry their knowledge in a single place.

4. Customized KPIs and an intuitive drag-and-drop interface present superior flexibility. The examine concluded that RingCentral analytics permit prospects to develop customized KPIs, dashboards, and insightful views of their knowledge, which will be delivered on to their inbox, browser, or cellular gadget. Customers can rearrange columns and create customized abstract stats and customized dashboards to develop taxonomies that use naming conventions particular to their enterprise – a giant plus for vertical industries.

“Tolly’s findings validate one in all our long-standing objectives: to supply our prospects with highly effective analytics that permit them to raised handle their companies, whereas being simple to arrange, use and handle,” mentioned Esther Yoon. , vice chairman, business and product advertising and marketing, at RingCentral.

“RingCentral’s reviews give us extra visibility into our name queue groups than we have ever had. We use knowledge factors corresponding to proportion of calls answered and wait time medium, each to enhance agent efficiency and to help requests for extra assets.” mentioned Travis Prepare dinner, govt director of telecommunications, Texas Christian College.

Obtain a free copy of the Tolly Group report right here to overview the main points and full take a look at outcomes. For extra info on RingCentral analytics options, go to here.

In regards to the Tolly Group

The Tolly Group offers IT customers and distributors with impartial, goal and hands-on testing, benchmarking providers and recommendation designed to light up strategic product/service variations and assist IT consumers make knowledgeable know-how choices. For extra info, go to

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and call heart options for companies primarily based on its highly effective world Message Video Cellphone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing methods it replaces, RingCentral allows fashionable cellular and distributed workforces to speak, collaborate and join by means of any mode, any gadget and anyplace. RingCentral presents three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with crew messaging, video conferencing and cloud cellphone system; RingCentral Video®, the enterprise video conferencing answer with crew messaging that allows Sensible Video Conferences™; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise functions and permits prospects to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work all over the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Cellphone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Sensible Video Conferences and the RingCentral emblem are registered logos of RingCentral, Inc.

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Brett Smith
[email protected]

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