Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

Tolly Group testing shows RingCentral outperforms competition in analytics capabilities

BELMONT, Calif.–(BUSINESS WIRE)–Ring Central, Inc. (NYSE: RNG), a number one world supplier of enterprise cloud communications, video conferencing, collaboration and get in touch with heart options, in the present day introduced that The toll Bandone of many world’s main suppliers of third-party testing, validation and certification, has discovered RingCentral MVP™ (Message Video Telephone™) for being the clear chief in a number of classes in an impartial analysis examine that in contrast its analytics capabilities to these of different Unified Communications-as-a-Service (UCaaS) distributors, together with 8×8, Microsoft Groups and Zoom. In a feature-to-feature comparability, RingCentral met 100% of the outlined specification standards in 13 classes; the second-closest provider scored 100% in solely 4 of the 13 classes.

Tolly’s standards lined a number of key areas, together with monitoring, optimization, analytics, alerts, and APIs. Tolly concluded that RingCentral’s analytics answer supplies a complete strategy to analytics that spans telephone, video, convention room, and messaging communications. The examine additionally highlighted RingCentral’s highly effective reporting and analytics for calls made on all units, integrations with third-party apps corresponding to Salesforce, and customized apps in its rating.

“The breadth and depth of RingCentral’s analytics options are spectacular,” stated Kevin Tolly, Founding father of Tolly Group. “RingCentral was the chief in efficiency, measurement and ease of use, and offered probably the most cost-effective answer. Since RingCentral integrates its analytics into its core product and interface, no separate integration is required. Analytics capabilities will be accessed seamlessly from the principle interface, in addition to cellular units. Implementing RingCentral Analytics is straightforward. The analytics choices of different UCaaS options are usually not offered in such a easy and easy method. »

Key findings from RingCentral Analytics within the report

Tolly Group assessed every provider’s capabilities in opposition to a sequence of standards. Tolly then assigned an approximate proportion outcome primarily based on the proportion of necessities met by the answer. The examine concluded:

1. RingCentral MVP is the main answer designed explicitly to deal with a number of audiences, together with enterprise customers and IT professionals. RingCentral MVP, mixed with wealthy analytics capabilities, addresses a number of enterprise use instances. For instance, inbound gross sales groups can measure name quantity to make important staffing selections. Entrepreneurs can use particular telephone numbers to trace the success of their campaigns. Moreover, customer support managers can monitor reside name queues and reallocate assets on the fly to fulfill clients.

2. In-depth QoS scans robotically included with out the necessity for integrations or charges. In line with the examine, RingCentral analytics enable IT workers to entry video and voice name information individually or mix them in a single place, offering a higher degree of element and perception, at no extra value. Moreover, analytics capabilities enable IT workers to customise system and IP handle mapping to extra simply determine, find, and resolve points.

3. Offers a single, easy, and highly effective interface for abstract views and drill-down for messages, movies, and telephones. In line with the examine, RingCentral supplies a single interface for abstract statistics, detailed intuitive exploration and real-time data that doesn’t require in depth coaching or abilities. This enables IT and enterprise customers to simply entry their information in a single place.

4. Customized KPIs and an intuitive drag-and-drop interface present superior flexibility. The examine concluded that RingCentral analytics enable clients to develop personalised KPIs, dashboards, and insightful views of their information, which will be delivered on to their inbox, browser, or cellular system. Customers can rearrange columns and create customized abstract stats and customized dashboards to develop taxonomies that use naming conventions particular to their enterprise – an enormous plus for vertical industries.

“Tolly’s findings validate considered one of our long-standing targets: to supply our clients with highly effective analytics that enable them to higher handle their companies, whereas being straightforward to arrange, use and handle,” stated Esther Yoon. , vice chairman, business and product advertising, at RingCentral.

“RingCentral’s experiences give us extra visibility into our name queue groups than ever earlier than. We use information factors corresponding to proportion of answered calls and common wait time, each to enhance agent efficiency and to help requests for added assets,” stated Travis Cook dinner, Govt Director of telecommunications, Texas Christian College.

Obtain a free copy of the Tolly Group report right here to evaluate the small print and full check outcomes. For extra data on RingCentral analytics options, go to here.

Concerning the Tolly Group

The Tolly Group supplies IT customers and distributors with impartial, goal and hands-on testing, benchmarking providers and recommendation designed to light up strategic product/service variations and assist IT consumers make knowledgeable expertise selections. For extra data, go to https://www.tolly.com.

About Ring Central

RingCentral, Inc. (NYSE: RNG) is a number one supplier of cloud communications and get in touch with heart options for companies primarily based on its highly effective world Message Video Telephone (MVP®) platform. Extra versatile and cost-effective than the legacy PBX and on-premises video conferencing techniques it replaces, RingCentral allows fashionable cellular and distributed workforces to speak, collaborate and join by any mode, any system and wherever. RingCentral provides three key merchandise in its portfolio, together with RingCentral MVP™, a Unified Communications Platform as a Service (UCaaS) together with crew messaging, video conferencing and cloud telephone system; RingCentral Video®, the enterprise video conferencing answer with crew messaging that allows Good Video Conferences™; and RingCentral Contact Middle™ options. RingCentral’s open platform integrates with main third-party enterprise purposes and permits clients to simply customise enterprise workflows. RingCentral is headquartered in Belmont, California, and has places of work all over the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Telephone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Middle, Good Video Conferences and the RingCentral brand are registered logos of RingCentral, Inc.

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