What to Look for in a VOIP Provider

Is your online business able to take the leap traditional telephone service to Voice Over Internet Protocol (VOIP)? If that’s the case, you may must know how you can evaluate suppliers to get the options you want for your online business. Whereas every little thing VoIP software usually works the identical manner, every provider gives a worth proposition that units them other than different firms. Use this information to find out which options are most vital in a VOIP supplier.

Commonplace Options

Most VOIP suppliers robotically embody a typical function set on any plan you choose, however plans differ within the options they really embody. For instance, some suppliers could supply auto attendant and name forwarding as a part of their normal bundle, however not voice-to-text performance. Different suppliers could have voicemail-to-text performance, however not video conferencing. Earlier than deciding which supplier to go together with, be sure that they provide the options you need from this listing of normal options:

  • Automated Attendant – Also referred to as a “phone tree,” an automatic attendant helps navigate callers to the right division so their name might be dealt with extra effectively.
  • Name Forwarding – Calls might be forwarded to different cellphone numbers or extensions so they do not go unanswered.
  • Softphone – A softphone utility permits you to make or obtain calls by means of any web related gadget.
  • Name Analytics – This function provides you studies on varied metrics associated to your cellphone calls together with consultant efficiency, name quantity, name length, and so on.
  • Voicemail-to-text – Calls that go to voicemail are transcribed to textual content and despatched to your cellphone’s SMS app.
  • Video Conferencing – This function provides prospects the choice to speak with you by way of video as an alternative of cellphone.
  • Enterprise Textual content Messaging – As an alternative of calling, this function allows you to textual content your prospects.

Superior Options

VOIP suppliers are consistently innovating, which suggests their worth proposition can come within the type of superior performance that no different firm has. This could possibly be the issue that may allow you to make your determination on which firm to go together with. For instance, some distributors supply AI options, IVR programs, third-party integrations, auto dialers, retailer locator companies, and extra.

Simply understand that you may pay extra for plans that embody superior options, so it is a good suggestion to search for suppliers that allow you to select these contains a la carte quite than as packages. That manner, in the event you do not want an IVR system, however want to add an autodialer, you are able to do so with out paying further for options you do not want.


Technically, as a result of VOIP makes use of the Web, your knowledge is vulnerable to hacks and different system vulnerabilities. For that reason, any VOIP supplier you take into account ought to have enhanced security features, together with encryption and a number of knowledge facilities in a number of areas. Encryption is crucial in order that your knowledge can’t be simply intercepted and a number of knowledge facilities are vital within the occasion of your regular server failure. If this occurs, one other knowledge middle can take over from the one that isn’t operational.


Voice over IP is turning into the mainstream manner for companies to have reasonably priced cellphone service accessible anyplace there’s the Web. If your online business is able to make the swap, the following step is to analysis your choices, beginning with the options talked about right here.

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